The F1 Store Reviews
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Poster purchase
So, I bought this super cool limited edition poster from the store, and imagine my surprise when I got a roll of Christmas wrapping paper instead! Like, what the heck, right? I was so annoyed that they messed up my order like that. Thankfully, I hit up customer service by email and they sorted it out pretty fast. Finally got my hands on the right poster in the end!
2 weekend tickets
So, I bought 2 weekend tickets from this store for a birthday gift. It was kind of a letdown, to be honest. Luke, the guy who helped me out, was great and replied quickly, but the whole process was lacking. I had to download and fill out the tickets myself, which I wasn't thrilled about considering how much I paid. I was hoping for a more fancy experience, like what Virgin Experience or Buyagift do with their gift packs. Even if they couldn't send physical tickets, a nice gift pack would have made it feel more special.
Product return issue
So, I had this situation where I had to return something I bought because it didn't fit right. The thing itself was pretty good, but man, the whole return process didn't go as well as I thought. The shipping fees for the return were actually more than what I paid for the initial delivery, which was a bummer.
2 Lewis Hamilton sweatshirts
Canadians do not buy from F1 Store/Fanatics!!
▪ Ordered 2 Lewis Hamilton sweatshirts. They arrived in about 3 weeks as expected and merchandise was good.
▪ I had paid $41 US for "delivered duty" but when I picked it up from my local post office I had to pay an additional $43 CDN in duty.
▪ Called Canada Customs and they suggested I contact the F1 store to get something in writing saying I already paid duty for Canada and then Customs would reimburse me.
▪ Emailed F1 customer service with ALL the details on Nov 26, 2022. I've emailed them 6 more times since then. They're ghosting me.
▪ As of today, Dec 16, I have heard nothing back.
▪ The product ships from UK so why charge in US currency??
▪ What does "delivered duty" mean??
▪ Total scam!!
****DO NOT BUY FROM F1STORE4.FORMULA1.COM****Model Car as a Bday Gift
The product I ordered was in stock and I did receive a shipping notice. This website js scam for non Euro residents. They have nobway of tracking anything and no way of providing updates. If you read all the reviews they are similar and if you look at their stunning "0% Reccomnd/Order score" its pretty obvious this website is a waste of time and money.
The store itself cannot lrovide you with any info as the F1 Store is run by Fanatics and not F1. The shipping is done by 3rd party courier so there is nonintegration for provising updates. This worst mismanaged e-commerce website ever created. Especially for a $Billion dollar sport and industry.T-shirt hat
This is the worst store ever.
I purchased the products on June 6th 2022, the store never told me that the product was on back order, I waited a month and only 1 arrived. When It finally came, they charged me extra $ 26 dollars and I've paid to ship on the original purchase.
I've complained and the store told me to submit a request for a refund.
5 days passed and I don't hear anything back. I've followed up and they said they never got my email. I've tried to re-sent they said to come back in 24h and keep on doing this until one day they get the email. They haven't offered any solution or even an alternative way. This is absolutely lack of customer care and very frustratingClothing
F1store.formula1.com never delivered my package and when I started a claim they stated it was too late. Refused to reimburse me for the package they never delivered nor gave me alternative solutions. Never expected such horrible experience from this sport's customer service team. Will definitely never buy again.
McLaren Kids Hat
I ordered my product mistakenly. I intended to order an adult Mclaren hat. Realizing this I immediately sought to cancel my order but the issue was they never sent me any confirmation emails. Due to this I could not cancel the order as I did not have my order ID. I reached out to try to get my order ID through all my emails, to which the response was that they could not help me unless I contacted them from the email which was associated order. After receiving the product I reached out with the same emails in an attempt to make a return, and the email they prior said was not the email I used for the order was accepted!!! Then beginning to attempt a return, the return shipping was more expensive than the order itself!!! They would not waive the fee or refund me the shipping in any way despite it being their fault I could not cancel the order in the first place.
Utterly incompetent customer service, do not contact.
Not to mention the shipping is slow and the pricing is expensive.
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McLaren Kids Hat
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