The Citizenry - Reviews and experiences

These sheets are terrible! They started pilling and ripping after only 7 months of using them. I reached out to customer service, but I'm not too hopeful that they'll help much. I definitely wouldn't suggest buying these sheets.

I got these sheets and they got all bumpy and then ripped! I was so angry because I spent a lot of money on them and had to drive so far to pick them up. I emailed the company, but they weren't helpful at all, just said I missed the return date. When I tried to leave a review on their website, they didn't even publish it because it wasn't a perfect rating. I had to sew a patch on them myself to try and fix them, but I still believe it's unfair that they hide negative reviews.

I bought four Meru Counter Stools, but I'm really let down by how they turned out. Got them in September and it didn't take long for one of them to break at the footrest. The wood piece that goes into the leg snapped off, just from an 11-year-old resting their foot on it lightly. Customer service told me to fix it with wood glue myself, or they'd give me only half of what we paid. Then, another stool broke in the same place, this time because my 18-month-old stood on it. I think it's not right that such pricey stools would break so easily with normal use in a kitchen. I'm really not happy with the quality of these stools and the lack of help from customer service.

I bought the Stonewashed Linen Sheet Set - Queen / Slate Blue back in November 2021. It's now June 2023 and there's already a big hole in the sheets. We have 3 other sheet sets that we use too, so these ones aren't used every night. This is such bad quality - sheets shouldn't fall apart a year and a half after getting them, especially when not used every night.

I recently bought this expensive blanket, and let me tell you, it was a total disaster. The design and colors are nice, but the quality is horrible. After only a couple of days, it started shedding everywhere and threads were coming loose all over the place. The weave is so loose and delicate that you start to question why they charge so much for it. Alpaca blankets aren't supposed to shed like this, so they either don't know what they're doing or they're trying to pull a fast one. What's even more frustrating is that when I tried to leave a review on their website, the feedback section seemed to be conveniently disabled. Very suspicious if you ask me. Needless to say, I won't be buying anything from them again.

I recently bought the King Linen set from this company, and I have to tell you, I am really disappointed with the quality of the sheets. As soon as I opened the package, the sheets started shedding like crazy. It got so bad that I had to get a handheld vacuum just to clean my bed every time I changed the sheets. And on top of that, the shedding made the sheets super thin, and now they're about to get holes all over. I've never had this happen with any other sheets I've had before.

When I contacted their customer service about the problem, all they gave me was a lousy 10% off coupon for more sheets. Honestly, I won't be buying from them again.

This duvet with button closure was terrible quality! Right when I started using it, the buttons started falling off. I contacted customer service, and all they suggested was giving me a measly $25 to fix it myself. In just a few months, every single button on the duvet fell off. I am so disappointed with the lousy craftsmanship and lack of quality control.