Shenzhen Anycubic Technology - Overall Rating based on 20 reviews
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Troublesome printer purchase
My printer showed up with an unlevel bed, which was so frustrating. And to make matters worse, a belt was broken too. But thankfully, after I showed proof of the problems, the support team said they'd send replacement parts.
New customer experience
Don't bother with this place - it's just a waste of time. Sure, the support team might get back to you quick, but their fixes never really solve anything. It seems like they don't even check the quality of their products, because there were so many problems with my order. I wouldn't suggest giving them your business.
Filament Printer Repair
My 3D printer recently stopped working, which was super frustrating for me. But, the tech team at the company fixed it really fast and didn't charge me extra, which impressed me a lot. They were efficient and eager to help, making the whole thing easy and stress-free. Thanks for the great service!
Efficient support for broken Kobra2 Pro head
Big shoutout to Obi from support for coming through when my Kobra2 Pro head decided to call it quits. Thanks to him, I was back up and running in no time, printing away like nothing happened. His customer service skills really made my whole interaction with the company a pleasant one. Props to Obi!
Kobra 2 Plus printer
I absolutely love my Kobra 2 Plus printer, I've been using it for so many hours with zero issues. I did run into a problem with the power supply recently, but the folks at Anycubic support were super quick and helpful in getting me a replacement. Their customer service is seriously top-notch, and I really appreciate how prompt they were in responding. I'll definitely be sticking with their products going forward.
Excellent customer service, issue resolved quickly
I had such a good experience with the customer service at this company. They were really helpful, always got back to me quickly, and fixed the problem I had with my purchase right away. I didn't have to stress about anything because they handled everything so well. Overall, I'm super happy with the service I got.
Kobra pro 2 printer, broke twice
My Kobra pro 2 printer broke twice, but the Support team was quick to respond each time and sent me replacement parts. I really felt like they cared about fixing my problem as soon as possible.
Quick resolution of an issue
I just reached out to the company because I got a part that wasn't working properly. They got back to me right away and dealt with the issue really politely and professionally. They sent me a new part without charging me, and that fixed the problem. I was really impressed with how great their customer service was and how good the quality of their products is.
Anycubic mono 6ks resin printer
I just bought a resin printer from this company. The printer is great quality and price, but getting a perfect print can be tough even with lots of research. I know it might not be the company's fault, but I found help from the online community instead of the company itself. Still, I gotta say the product and the company are top-notch and definitely worth the investment.
UV resin purchase
The UV resin I got from this company is really good quality. The price I paid for it was decent, especially when you look at other options out there. The customer service was amazing and made shopping so easy. I totally recommend this company to anyone needing UV resin.
Excellent customer support
The customer service was great - they were friendly, knowledgable, and quick to respond even with the time difference. I'm really thankful for how efficient they were in helping me with my questions.
Photon Mono M5 and Kobra Plus
My experience with the products from this company has been absolutely amazing. When I started using the Photon Mono M5, I was so impressed by the quality of the prints - they were just top-notch. The details looked so sharp and the machine itself was super easy to work with. But then I decided to level up and switch to a FDM printer, the Kobra Plus. That's when things got a little tricky - the machine started acting up right from day one, with the runout sensor busting up on me. But thanks to the awesome customer service team, they quickly sent me a replacement part. Just when I thought everything was back on track, the printer had another issue with a crack in the hotend. Once again, the customer service team stepped in, sent over the replacement part, and got me back up and running. This cycle went on with another part failing, but every time, the company's team was there for me, making sure I had the parts I needed. They even offered me a refund for all the trouble I went through. Shoutout to the customer service rep I worked with, LEO - their dedication and knowledge truly saved the day and turned a potentially frustrating situation into a much smoother one. I really appreciate the hard work and dedication of the team in sorting out the issues I faced.
Smooth and easy purchase
The whole buying experience went really smoothly and easily. I have absolutely no complaints. The shipping prices to Canada were the best I could find. The products arrived quickly and in perfect working condition.<br><br>For my second purchase, I had a question about which warehouse to order from because some items were out of stock in one place but not in another. I got a response to my question within 24 hours, and they gave me all the info I needed to place my order.<br><br>All my interactions with the company have been super polite and friendly.
Printer Troubleshooting
The customer service at this company is really great. I bought a printer recently and had some trouble getting it set up with the new resin. I reached out for help and got a response within a day. The support team was quick to assist me and walked me through fixing the problem. They were really patient and made sure everything was sorted out quickly.
Quick and helpful customer service
The customer service team at this company is amazing. They got back to me real fast when I had questions and fixed the problem I had with my purchase. I'm really grateful for how quick and helpful they were. Thanks a lot!
Anycubic Kobra 2 TFT Display Replacement
I recently bought an Anycubic Kobra 2 printer and ran into a problem with the TFT display after only 4 weeks of using it. The touch screen stopped working, making it hard for me to use the printer properly. I reached out to customer service to explain what happened and I was pleasantly surprised by how quickly they responded. The support team acted fast and sent me a replacement TFT display. Today, I got the new display all the way from China, and I'm happy to say that everything is back to normal now. I'm really impressed with the great service I got from the company, they fixed the issue in a quick and efficient way.
Anycubic M5s Pro and Wash & Cure 3 Plus purchase
I just got my hands on the Anycubic M5s Pro along with the Wash & Cure 3 Plus. I've only tried one print with fast resin, so I can't really give a fair review just yet. I'm going to do more tests with different resins down the road to give a better idea. Gotta say, the staff was super professional, kind, and really paid attention to detail. Thanks for the awesome service.
Replacement accessory
My time at that place was awesome! I ordered the wrong thing, but the support team was super helpful and helped me find the right one. They even sent it to me for free, which was great because I didn't have to deal with international shipping. I was really impressed by their customer service and I'll definitely be coming back in the future.
Large build size
I really like this printer! It can make amazing prints when you tweak the speed and acceleration just right. The customer support team is super quick to respond and they solve any problems right away. It's definitely worth the price!
Frustrated, responsive support, limited features, potential
When I first got my purchase, I was pretty frustrated because it didn't have all the features I wanted and had some restrictions. The customer service team was really helpful and quick to respond to my concerns, which I appreciated. But I still think there's room for improvement. The product team should really listen more to what their customers want and maybe loosen up some of the restrictions on features. For instance, being able to print remotely from other slicing apps and having more options for adjusting the firmware would make the user experience a lot better. Even with these limitations, I've been able to figure out some workarounds and learn important lessons that have helped me get better printing results. I think with a few changes, this printer could really stand out in its category.
Review with most votes
Replacement accessory
My time at that place was awesome! I ordered the wrong thing, but the support team was super helpful and helped me find the right one. They even sent it to me for free, which wa... Read onBy: Bradford Stracke