Sephora - Reviews and experiences

My experience with Sephora was pretty disappointing, eh? So on my first time buying something, I dropped a fair bit of cash on an eyeshadow palette, only to end up with a used one. It was a real hassle and took forever to get my money back for sending it back. The whole lack of checking stuff and the customer service left me feeling pretty annoyed, y'know? And then, to make up for all the trouble, they gave me these voucher codes that never seemed to actually work when I tried to use them. The whole voucher thing happening over and over just made me not want to bother buying anything from Sephora again.

I think Sephora really needs to do better with their customer service. I understand they have their rules, but they should also show some understanding and actually hear what their customers are saying. I had a problem with a product that was affecting my skin, and customer service was no help at all, in-store or on the phone. I had to return the product, which was unopened and sealed, and they made it seem like I had done something wrong. It's just not right.