Sephora - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (19)
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Multi-item purchase
Multi-item purchase
CheckoutI bought a bunch of stuff from Sephora because they were offering a free gift with purchase. But every time I add the right item to my cart, the freebie just disappears by the time I get my order confirmation. I've tried reaching out to Sephora a bunch of times, but either they don't reply or they can't fix the problem. It's happened a bunch of times now and it's super annoying. The fact that they're still advertising the free gift on their site shows they're not out of stock. It's really not cool that they're false advertising like this, and their customer service is seriously lacking. It's a letdown when a big name brand like Sephora can't keep their word.
About Sephora
Sephora is a French multinational retailer of personal care and beauty products. Founded in Limoges in 1969, the company offers a wide array of beauty products, including makeup, skincare, body, fragrance, nail colour, beauty tools, body lotions, and haircare. It operates over 2,600 stores in 34 countries worldwide, with an expansive range of both luxury and affordable brands. The company also carries its own private label, Sephora Collection. Sephora is well-known for its unique retail concept, which is centered around encouraging customers to test products before making a purchase. Additionally, Sephora provides beauty enthusiasts with a loyalty program, offering members exclusive benefits. The company was acquired by LVMH Moët Hennessy Louis Vuitton in 1997, which significantly accelerated its growth and international expansion.
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Last update: November 29, 2024
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