REI co·op - Reviews and experiences

I got these snow pants for my wife and I was so pumped because she's a big fan of skiing. But when we finally hit the slopes on our ski trip, we noticed there was an issue with the zipper. We brought it back to the store and they told us it was faulty, but wouldn't exchange it because we weren't members. I mean, seriously?

I got myself some hiking socks from this store, thinking they'd be top-notch and last me ages. Turns out, they let me down big time by wearing out much quicker than I thought. When I went back to the store hoping for a refund or exchange like they promised, the customer service was anything but helpful. The staff couldn't care less about my problem and didn't make any effort to make things right. I'm super annoyed and disappointed by the lack of support from this store.

I recently bought some camping gear online and it was not a smooth process. The items themselves are good quality, but my order was a disaster. I chose store pick-up, but when I got there, they told me there were delays and an issue with my payment. The clerk said some money had been refunded by mistake without telling me, causing a lot of confusion. They mentioned that this kind of mix-up happens too often and it doesn't look good for the company. To top it off, I got an email two days later saying the rest of my order got canceled because of "inventory changes". Now I'm in a rush to find replacements before my camping trip.

I bought a Jones snowboard from this outdoor store the other day because I was really looking forward to hitting the slopes for some winter fun. But man, my excitement turned into a major letdown when the board's side wall gave out on only the fourth ride, and I hadn't even hit anything super hard. I tried to reach out to the store, since they're supposed to be an official Jones dealer, but they wouldn't help me get in touch with the manufacturer to deal with what I thought was a faulty product. It was so frustrating and left me super disappointed with their customer service.

As someone who isn't really big into the whole outdoorsy thing but likes to stay active by running and sometimes going on hikes, I gotta say, this store has always come through for me. Whether I'm browsing in person or online, I always manage to score some top-notch stuff. The selection is super good, and those sales? They're the cherry on top, with prices that beat out other stores. Just recently, I finally got myself a pair of running shoes that I've had my eye on for ages, and they were even on clearance. Ordering them was a breeze, and they arrived right on schedule. The shoes were in perfect condition, which is a relief when you're buying online, let me tell you. All in all, I'm one happy customer and I'll definitely be coming back for all my outdoor and fitness gear needs.

I recently went to both stores in SLC to ask about bike racks. Sadly, the people working there weren't all that helpful or friendly. They seemed more interested in being cool than helping out customers like me. It was a letdown to get such a blah attitude when all I needed was a little help picking out the right product. So, I decided to bring my business elsewhere, to a store where the staff is nicer, more helpful, and really cares about customers. So long REI, hello Scheels!