Paw.Com - Overall Rating based on 20 reviews
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Bought a dog bed
So I bought this dog bed, eh? I was so pumped to get it for my little buddy. But then I kept checking the tracking and it was still not sent out. I was like, what's up with that? So I decided to reach out to the company and they told me it was with some guy named Reno Mascorin. Then all of a sudden, the website's email disappeared and I didn't hear anything else.
Fast forward to a month later, I noticed another payment pending from my account for a similar site. I was like, what in tarnation? I called my bank and found out a link was clicked and a direct debit was set up! Thank goodness my bank sorted it out and I could check my accounts.
To make a long story short, my furry pal never got their dog bed. Darn shame, I tell ya.Replacement bed cover
I recently bought a new bed cover from this company because our old one fell apart after I washed it. Unfortunately, when the package arrived, it was the wrong size. I contacted their customer service for help, but they were not very responsive or helpful. After several tries, I was finally able to start a return online, but they charged me $20 to donate the wrong item to a place in Vegas. It would have been easier and more customer-friendly for them to just send me the right size instead. Needless to say, I was not happy with how they handled the situation, and I won't be buying from them again. Also, it was hard for me to leave a Google review which just added to my bad experience with this company.
Cooling bed and blanket
Oh man, I gotta tell ya, I'm over the moon about my new cooling bed and blanket! The quality is top-notch and the customer service was fantastic. I had some questions about how cool the bed and blanket would keep me, and the customer service team got back to me super quick with all the info I needed. It's awesome to see a company that really cares about their customers and goes the extra mile to make sure everyone's happy. I'm definitely gonna be telling all my friends and family about this company!
Quick response to order issue
I had a really good experience with their customer service team when I figured out I had ordered the wrong color. I shot them an email and got a response back in just 15 minutes. They were able to switch the color for me, and I'm super pumped about getting the product!
Quick payment
I ordered something from Paw.Com and it never showed up. They said they sent it, but it never came. I tried calling their 1800 number a bunch of times, but no one picked up. I think they scammed me and I won't be buying from them again. I wouldn't recommend this company to anyone. They offered me a refund, but I'm still not interested in using their services.
Wrong items received
I can't believe how awful my experience was with this company, eh? They sent me the wrong stuff and then when I gave them a bad review, they just sent me a generic email telling me to get in touch with them to fix it. Like they didn't even read my complaint, you know? It's ridiculous that a company can have such lousy customer service and not even care about their mistakes.
Multivitamin Soft Chew Supplement for my pet Rosie
A buddy told me about this website, saying he's bought stuff from here lots of times and it always arrived quick. So I decided to get a Multivitamin Soft Chew Supplement for my pet Rosie, and I gotta say I'm happy with how it's going. Rosie seems to be doing better and has more energy since she started on the supplement. I gotta give props to Paw for getting my order to me on time and for having such good stuff for my furry pal.
Product issue resolution
I had a problem with the stuff I bought from this company and had to send them back. I called Customer Support and they helped me right away with what I should do. I decided to return the items and got a return label by email with clear instructions on what to do next. They kept me updated through email during the whole process, so I always knew what was happening. I'm really grateful for the fast and helpful help from Paw.com's Customer Support team. Thanks for making the return process easy!
Bought 5 items - 2 dog beds, 3 blankets
I recently picked up my 5th purchase from Paw’s and it’s absolutely pawsome! I grabbed 2 dog beds and 3 cozy blankets for my furry companions. They're super comfy, durable, and easy to clean since my dogs love running around outside in the mountains. However, I ran into a big problem with the delivery. Ontrac messed up my order and their customer service was terrible. They didn’t take responsibility for the error, which really frustrated me. Thankfully, Paw's came to the rescue by quickly replacing my order. They have amazing customer service and truly value their customers. I give them a perfect 5 stars and will definitely be shopping with them again!
Dog blankets
I gotta tell ya, the customer service at this place is amazing. Alexandro really went above and beyond to help me out with my order for dog blankets. He was so attentive and made sure my pups were well taken care of. It's so nice to see someone who truly cares about making customers happy. Great job, Paw.Com!
Faux fur bed cover shedding issue
I recently contacted the customer support team at this online pet store about a faux fur bed cover that was shedding a lot. The support team I talked to was really helpful and stayed with me until the issue was completely fixed. I was really impressed with how quickly and efficiently they helped me, and it was clear that they really cared about finding a solution for me. In the end, I had a great experience with the customer service at this online pet store.
Bought dog beds and waterproof throws
Oh my goodness, I just have to say, I bought 7 dog beds and 5 waterproof throws from this store and I gotta tell ya, they are like a dream come true! My senior dogs, who have been through a lot in their lives, absolutely adore cozying up in these comfy beds and throws. And the fact that they are washable is a major plus for me because, let's face it, dogs can get messy sometimes, you know what I mean?
King size cover purchase for large reclining love seat
Ordering from this company has been so easy. I just got 2 king size covers for my big reclining love seat and they're perfect. My English bulldogs adore the stuff from here, so I'm definitely going to get more in the future.
Waterproof dog blankets
Well, let me tell you, I usually don't leave reviews, but I gotta give props where they're due. I bought three waterproof blankets for my dogs from this company, and honestly, they're amazing. They're not only good quality, but they actually keep the water out, unlike other blankets I've tried before. My dogs are obsessed with them, and I'm glad they stay dry and cozy in them.
Cozy throw blankets
Oh my goodness, I am totally obsessed with this company's cozy throw blankets! They are seriously the softest and cutest things ever. I recently had to contact their customer service about an issue with my order, and they were so nice and helpful. I will definitely keep buying from them and telling all my friends to do the same. My two-year-old is always getting berry stains on everything, but now that we have these blankets, our furniture is safe!
Ordered xl bed, got scammed
I got an extra-large bed for my dog and I was really looking forward to getting it soon. I had been talking to this guy named Reno who assured me he'd deliver my order even though they were swamped. It's been over a month now and I still don't have my bed! To top it off, the website and phone number are no longer working, and Reno is ignoring my emails. I feel totally ripped off and disappointed. I doubt I'll ever trust another unfamiliar online pet company again.
Orthopedic dog bed
I bought my dog an orthopedic bed and it was super comfy, eh! But when I tried to wash it, it was a real pain to take apart and remove the stuffing. After washing it a few times, the material holding the stuffing got all messed up. I tried to buy new stuffing, but the company ended up sending me a whole new bed, even though I had it for 2 years! It was such a pleasant surprise, I definitely recommend them, eh.
Partial order, poor customer service
I gotta say, my experience with this company on my last purchase was brutal. They only sent me part of my order, and when I went to check on the missing item on their website, there was zilch. I gave customer service a ring five times, but just got voicemail every time. Left a bunch of messages, but never got a call back. Tried reaching out through online chat and email too, but heard nothing back. On top of all that, I got billed for the whole order even though it was incomplete. The way they dropped the ball on communication and service is totally not okay.
Dog bed purchase
So I bought a dog bed from this company and boy, was it ever a disaster. The bed I got wasn't what I was hoping for and when I tried to get in touch with customer service, nada. Complete radio silence. I made several attempts to reach out but never heard back from them. It's super annoying to shell out your cash for something that doesn't live up to the hype, and to top it off, the company doesn't even care about your feedback. Clearly, they don't give a hoot about their customers or making things right, so I'll definitely be taking my business elsewhere in the future.
Protective and stylish blankets
These blankets are great for keeping your furniture safe while also adding a nice touch to the room. They are not just practical, but they also add to the overall look of the space. I had a bit of a problem with the softness of one of the blankets recently, so I decided to contact customer service. The team was really quick to get back to me and they fixed the issue right away, which left me feeling really happy with how everything turned out. I'm looking forward to shopping with you again soon!
Review with most votes
Protective and stylish blanket
These blankets are great for keeping your furniture safe while also adding a nice touch to the room. They are not just practical, but they also add to the overall look of the sp... Read onBy: Parisian