PatPat

PatPat reviews

37 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
95%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.4
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Long-distance PJ win

8.6

"First saw these on Instagram and told my sister; I ordered PJs for family in Germany. Ordering was easy, but I couldn't figure out internation..."

By: Ines Read on →
Most Voted

I love PatPat

10.0

"A brand that has been established for a long time, I have bought it many times, the most recent one, last month, I bought 14 pieces of baby clothes..."

By: Abby Read on →

Reviews (37)

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Error in shipping

C
Cyril Will

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I made a goof with my shipping info and right away I reached out to customer service for help. Even though it was Sunday, I was really happy with how fast they got back to me and sorted everything out. The folks in customer service were awesome at keeping me in the loop, and they fixed things up real quick.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Helpful customer service and fast response time

B
Bernhard Rath

1 reviews

9.0
Overall Rating
Would buy here again
Yes

The customer service team at this company is absolutely amazing, eh. They helped me out right away and stayed in touch with me until my problem was sorted out. I can't thank them enough for being so kind and helpful, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Thick fabric, needed for winter

J
Jennifer Jast

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I was really happy with the fabric I got, it's thick and perfect for the winter. But ya know, I think it would've been nice if the website said which dresses are better for each season. When I was shopping, things were a bit confusing and it would've been a lot easier if it was more clear.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Maternity and baby clothing

R
Rita Schinner

1 reviews

10.0
Overall Rating
Would buy here again
Yes

As someone who has been shopping at this online store for maternity and baby clothes for a while now, I have to say, I've been really happy with everything. My daughters told me they were pregnant and ever since then, I've been buying stuff from here regularly, and I've never been let down. The clothes are top-notch quality, though I did notice that some of them were a bit bigger than I expected – but hey, that happens with different brands, right? The delivery was super fast, and I never had to stress about anything being delayed or missing. Overall, I'm really happy with my experience shopping on this site and I'll definitely be coming back for more in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Cancelled return request

K
kianna

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to cancel a return request for something I bought from this online store. Their customer service team was so good, they fixed my problem right away. I was really impressed by how professional and dedicated they were to making sure I was happy. I've liked their clothes for a long time, and now I have one more reason to keep shopping there - their amazing customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Baby outfits for a friend

L
lottie

9 reviews

7.5
Overall Rating
Would buy here again
Yes

I absolutely loved the baby outfits I sent to my friend, eh? But come on, why wasn't there a way to add a gift message or receipt, eh? I had to give her a call to let her know it was from me. Can you please sort this out? Besides that, the kids' clothes are so cute, eh.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

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Baby clothes purchase

T
Tamara Mante

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I recently bought some baby clothes on your site and I gotta say I was pretty happy with how it all went down. Ordering was easy peasy and I found what I needed right away. The stuff I got was good quality and matched what I saw online. There were a couple items that didn't fit quite right, but your customer service team fixed the problem fast and made sure I was happy. I really appreciate how professional and respectful they were in dealing with my issues. And getting a voucher as a goodwill gesture was a nice surprise that made me feel special as a customer. Overall, I had a good time shopping on your site and will definitely be back for more in the future.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Cute matching outfits for me and my mom

M
Myra

7 reviews

8.5
Overall Rating
Would buy here again
Yes

I found this really cute matching outfit for me and my mom at this store. It took so long to arrive, like 2 weeks, but when it finally came, everything was just as they promised. The clothes are really comfortable and the prices were reasonable. I can't wait to wear them with my mom, we're going to look amazing!

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
6.0

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My awesome clothes

B
Bartell

18 reviews

10.0
Overall Rating
Would buy here again
Yes

I bought some really nice clothes from here that ended up being way too big. I was bummed out, but when I let them know, they fixed it right away and even gave me some extra stuff! They're awesome!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Late delivery, efficient return and refund

G
Gilberto Pfannerstill

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I bought something from this company not too long ago, but the stuff came late, which was a bummer. So, I reached out to customer service to let them know about the late delivery. Honestly, I was pretty happy with how quickly and well they handled it. Honeylette, the customer service rep, was a gem and helped me sort out the return and refund super smoothly. I'm grateful for how they sorted out my problem so quickly and efficiently.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Baby items sizing issue

K
K. Morissette

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Ordered some baby items that unfortunately didn't fit, but the customer service was great! They replied to my emails quickly and refunded me for the items that didn't work out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Frustrating ordering process

A
arnulfo

4 reviews

6.0
Overall Rating
Would buy here again
No

This company is just ridiculous to order from, especially when it comes to sale items. If you have more than one child or family member, forget about getting the sale price on all items - they only let you buy one! Who limits how much customers can purchase? It's like they don't want to make money by selling more items. Customer satisfaction clearly isn't important to them. Can't believe they actually came up with these crazy policies. If they ever decide to focus on customers and let us buy what we want, then maybe I'll think about ordering from them again.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Typo on address, contacted customer service

T
T. Hodkiewicz

1 reviews

8.5
Overall Rating
Would buy here again
Yes

Sorry about that! I goofed up my address when ordering, so I reached out to customer service for some help. Even though they couldn't actually change the address, they quickly sent me the tracking info and details for the shipping company. Armed with that info, I was able to fix the mistake on my end. And let me tell you, the dresses I got are just too cute! They'll be perfect for Easter this year.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

First-time shopper at a similar online retailer

M
micheal

9 reviews

8.5
Overall Rating
Would buy here again
Yes

I just bought something for the first time from this online store and I gotta say, I'm pretty happy with how it all went down. The stuff I got was pretty much the same as what you'd find at big-name stores, and it got to me real fast, especially considering it had to come all the way from China. One of the things I got, a sweater for my kid, turned out to be a bit smaller than I thought it'd be, but everything else was top-notch quality and exactly like the descriptions. Lesson learned- gotta go a size up for the little one next time. The customer service was amazing, they kept me updated on where my package was. Had a little hiccup when the delivery company slacked off, but the customer service peeps called me right away and fixed it up quick. I'm definitely gonna shop on this site again in the future.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Christmas Barbie clothes for my 6-year-old

A
A. Collier

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought some Christmas Barbie clothes for my 6-year-old daughter from an online store. Unfortunately, the package went missing during delivery and the tracking info hadn't been updated for over 20 days. With Christmas around the corner, I was getting really worried about not getting the clothes in time. I contacted the customer service team several times, sharing my concerns and how desperate I was feeling. The folks at the company really went above and beyond to track down the lost package using different carriers and made sure I got it just in time for Christmas morning. Their dedication to making sure customers are happy is top-notch. I've never had such amazing service from any other company before. I'm so thankful for all their hard work and can't thank them enough for making my daughter's Christmas wish a reality.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

New clothes

M
M. Langosh

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I just got some new clothes from this app and they're all so cute and stylish. The service was top-notch, the team was really friendly and they helped me out with any problems I had. I totally suggest this app to all my friends!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

I love PatPat

A
Abby

3 reviews

10.0
Overall Rating
Would buy here again
Yes

A brand that has been established for a long time, I have bought it many times, the most recent one, last month, I bought 14 pieces of baby clothes and daily necessities at one time. I like each one very much, and the quality exceeds expectations.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About PatPat

Yes, PatPat is an e-commerce company that specializes in selling affordable, high-quality clothing and accessories for babies, toddlers, kids, and matching outfits for families. Established in 2014 by Ken Gao and Albert Wang in Mountain View, California, PatPat aims to provide a convenient way for parents to access stylish and comfortable apparel for their children without spending a lot. The company leverages direct-to-consumer sales through their website and mobile app, which help them maintain low prices by eliminating middlemen. PatPat is known for its diverse product offerings, including daily deals and seasonal collections, catering to a global market.

🌟 How did PatPat shine for you?

Contact Information

5825 SUNSET BLVD

90028 LOS ANGELES

United States

📧 service@patpat.com

☎ +1 888 379 3991

🌐 patpat.com

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Last update: October 18, 2025

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