Outland

Outland reviews

12 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
58%
Would buy here again
Ordering
8.0
Service
8.0
Pricing
7.6
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Shoes from Outland

9.5

"I just got my shoes from Outland and I gotta say, I'm pretty impressed with how nicely they were packaged and how quickly they arrived. They l..."

Critical

Got wrong hat size

4.5

"Customer service was terrible! I got sent the wrong size hat and when I tried to reach out for a replacement, they ignored all my emails. I had to ..."

Most Voted

Double charged for one order

6.0

"I placed an order without making an account, filled in all my info, clicked "place your order", and nothing happened. I tried again, but ..."

Reviews (12)

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Shoes from Outland

A

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I just got my shoes from Outland and I gotta say, I'm pretty impressed with how nicely they were packaged and how quickly they arrived. They look exactly like what was shown on the website and the quality is really good. I really liked how much care they took in making sure my order was packed securely so it didn't get damaged during shipping. Overall, I'm super happy with my shopping experience at Outland.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Online order

K

9 reviews

6.0
Overall Rating
Would buy here again
No

I'm really getting annoyed by all these online orders going through USPS! They just can't seem to get it right and it's costing me time and money. I hate having to pay for return shipping and handling and still be worried about my packages getting damaged, lost, or stolen. It's like a never-ending cycle of frustration, it's so frustrating!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Overpriced item

L

1 reviews

6.0
Overall Rating
Would buy here again
No

I took a risk and ignored the bad reviews, but ended up disappointed just like everyone else. I got a refund for my order without any explanation, so I had to call and ask why. They said the item was out of stock, but then it mysteriously showed up on their website and Amazon at a higher price. Seems like they're trying to pull a sneaky price change. Save yourself the trouble and shop somewhere else, trust the other reviews.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

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Filson gloves purchased

E

2 reviews

10.0
Overall Rating
Would buy here again
Yes

So, I finally got those gloves that I really wanted and I was so nervous because of the bad reviews. But you know what? They showed up super quick and were exactly what I was looking for! I even snagged them on sale, yay!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Kids' product for 7-year-old

K

8 reviews

6.0
Overall Rating
Would buy here again
No

I just bought something for my 7-year-old son from this store and it was a mess. I ordered it early, but then they kept making excuses and delaying my order. Turns out, they couldn't even fulfill it in the end, which was super disappointing. The whole process was just a mess and they didn't follow through on what they promised. My son and I were both let down. Overall, dealing with this company was a letdown and I'm not happy with how it all turned out.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Got wrong hat size

M

24 reviews

4.5
Overall Rating
Would buy here again
No

Customer service was terrible! I got sent the wrong size hat and when I tried to reach out for a replacement, they ignored all my emails. I had to argue with PayPal to get a partial refund. Save yourself the hassle and steer clear of them!

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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Quick shipping, accurate product

G

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The product arrived super quickly and even earlier than I thought. It was exactly what I expected from the description. I was a bit unsure at first because of some bad reviews, but I ended up having a great experience. Definitely gonna order from them again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Smooth transaction

P

13 reviews

8.5
Overall Rating
Would buy here again
Yes

The customer service at this place was amazing, and the delivery was super quick. But, I did have some problems with paying on their website. They wouldn't take my credit card from another country, and PayPal was acting up. Luckily, I was able to buy the product on Amazon USA, so that fixed the issue. Besides that little hiccup, everything else went really well.

Detailed Ratings

Order
6.0
Service
10.0
Price
8.0
Delivery
10.0

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Canada Goose jacket

C
10.0
Overall Rating
Would buy here again
Yes

I phoned them four times and they answered all my questions really quickly. They're so friendly and helpful. I don't understand why some people give them bad reviews, they're amazing. I received my jacket super fast, only took four days. It's authentic and I got it on sale. Outland is fantastic!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Wool shirt purchase for gift

L

16 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I bought a wool shirt from this store to give as a gift, right? Turns out, the size wasn't perfect and I had to swap it. But let me tell you, the customer service I got while exchanging was top-notch. The folks there were super nice, helpful, and really made sure I got the right size for the person. They gave me all the details I needed and made the whole thing easy peasy. Their professionalism and eye for detail really impressed me.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Stetson style hat

H

23 reviews

9.5
Overall Rating
Would buy here again
Yes

The pictures on the website were great, they really helped me choose the Stetson style hat I wanted. Ordering was easy and my hat arrived right on time. And free shipping was a nice bonus. I'm definitely a satisfied customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Double charged for one order

F

6 reviews

6.0
Overall Rating
Would buy here again
No

I placed an order without making an account, filled in all my info, clicked "place your order", and nothing happened. I tried again, but still didn't get any confirmation. Later, I realized that I was charged twice on my credit card. I then made an account using the same email, but couldn't find any of my orders.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

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About Outland

Outland is a prominent player in the outdoor equipment industry in Canada, known for its commitment to excellence and providing reliable, durable, and innovative products for outdoor enthusiasts. Founded with a passion for outdoor exploration, Outland has grown from a small local store to a nationwide brand, focusing on quality, sustainability, and fostering a love for the outdoors. Their extensive product selection, commitment to quality, and dedication to sustainability set them apart in the industry. Customers can expect a wide range of high-quality products, including clothing, footwear, camping gear, hiking equipment, and accessories. Outland also offers excellent customer service and a hassle-free return policy, ensuring customer satisfaction. Trusted by countless Canadians, Outland has built a strong reputation for its reliability, customer service, and commitment to sustainability.

🌟 How did Outland shine for you?

Contact Information

🌐 outlandusa.com

Categories Outland

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Last update: November 29, 2024

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