OnePlus reviews

My phone's screen stopped working only 19 days after I bought it, which was really annoying because it cost me a lot. I tried to contact customer service several times by phone and messages, but it took them about 5 weeks to fix the screen. But then the problem came back after just a few hours of using it. It's been about 6 weeks now, and I'm still waiting for them to approve a second repair. All they keep saying is that they're "working on it." It's been 11 long weeks with a broken phone and the lack of a proper solution or communication is so frustrating. I even had to complain to the BBB and the California Department of Justice.

There is absolutely no customer service with this company. The product is okay until you need to return it, then you're pretty much on your own! I've been completely ignored for months with no proper way to file a complaint. I've sent emails with no response, and even the chat staff admitted that they haven't bothered to even look at or address my complaint. It's been 8 weeks and I'm still waiting for my refund.

The OnePlus Open is an amazing phone, top notch in performance and features. It's honestly one of the best phones I've ever had. But, after just 6 months of using it like I normally would, the folding part started acting up. I was opening it, like usual, and out of nowhere, it just stopped working properly. The left screen turned a weird green and wouldn't fully open. I sent it for repair right away, but they hit me with a big bill of £710.69 because apparently, they found some supposed damage that voided the warranty. They had to replace the battery, lens/display assembly, sticker, and screening. The repair guys over at SBE seemed uninterested and actually caused more damage trying to fix it. It's not right, I didn't do anything to deliberately mess it up. I've made a complaint and now I'm waiting to hear back, but I'm ready to take things further if needed.

I picked up the OnePlus 11 back in February 2023 and I gotta say, it's been a solid buy. The phone has been running like a dream, super fast charging, a battery that lasts forever, and a powerful 8 Gen 2 processor. It's become my go-to device that does everything I need it to do. And it's a much better deal than splurging on the iPhone 14 pro/pro max, which is only a tad more powerful but a lot pricier.

I had the worst customer service experience the other day when my phone's GPS went wonky. I reached out for help but was told to do a factory reset, which ended up bricking my phone. I wasted so much time on a useless fix. Seems like they care more about following procedures than actually solving problems - they could've just offered to replace the faulty device instead.

I bought the Oneplus Watch 2 not too long ago and ran into a problem with the charger. I reached out to customer service and sent a video like they asked, but they wanted me to return the whole Watch, even though I told them only the charger was the issue. We went back and forth for a while, and they finally agreed to send a new charger, but they haven't done it yet. I've sent multiple emails that have been ignored and now I'm stuck with a Watch that I can't charge or use. Their lack of response and how they handled such a simple charger replacement makes me wonder how they deal with more complicated issues.

So, I picked up this new phone, eh? It's like, really not good, you know? Honestly, it's the worst phone I've ever had. I was expecting it to be an upgrade from my old one, but it's even worse, hey. Every time I try to browse the internet, the phone freezes and the websites don't load properly. And you won't believe this, but it auto-rotates when I don't want it to! Such a joke, eh. Oh, and shutting it down is such a hassle now, seriously. You have to press two buttons simultaneously and it takes forever. Like, who thought of this stupid idea? Taking a screenshot is a disaster too, I have to try a million times to get it right. This phone costs way too much to have all these issues, man. Save your money and avoid buying this piece of junk, there are much better phones out there now. I'm definitely not purchasing this brand again, that's for sure.

I recently bought 10 phones from the company for my business, but ran into some problems. They only sent 8 of them and kept the other 2 for two weeks without explaining why. I needed all the phones for my employees, so this delay was really inconvenient. When I tried to return the 2 phones because of these issues, they wouldn't give me a refund. They didn't reply to my emails, even after I sent the phones back using their return label. This lack of communication and not following through is really disappointing and unprofessional.

I got this flip phone at the end of November last year. But in early February, I saw this huge green line on the screen. That got me worried because I need this phone for work. So, I called customer service and they said it would take 7-10 days for the warranty repair. But guess what? It's been 7 weeks now and still no fix. They keep making empty promises and giving excuses. At first, they wouldn't even tell me how long it would take, and then 10 days ago they said it would be all good by the next day. They keep saying sorry, but they haven't done anything to actually fix it.

I got one of your company's smartphones not too long ago, thinking I could use it in other countries. But when I bought it in Hong Kong and tried to unlock it in the UK, I ran into some big problems. No matter what I tried, I couldn't get the phone to work in its new home. It's been pretty frustrating and disappointing, to be honest. Now I've got a phone that's not doing what I hoped it would.

I bought a phone from your company not too long ago, and I'm pretty happy with the quality considering the price. But I gotta talk about the customer service situation I had. When I reached out about a problem I was having, they were fast to try and explain things but kinda dropped the ball on giving me a quick or helpful solution.

Hey, so I've been purchasing stuff for a while now, and recently my tablet stylus just conked out on me. I got in touch with the team and they promised quick support, but I ended up waiting and waiting with no updates in sight. I kept reaching out, they kept promising an update was coming soon, but in the end, nothing happened. To top it off, I got banned out of nowhere! I offered some constructive feedback and now they won't even bother looking into my problem. This has got to be the absolute worst after-sales service I've ever had, and you can bet I won't be buying from them again!

I bought a phone from their site because they said it came with a UK Charger. But when my order arrived, the charger was nowhere to be found. When I reached out to the support team, they lied and said they didn't have the charger in stock, even though their website clearly said otherwise. Dealing with their dishonesty and refusal to fix the problem was really frustrating.

I've been using my Oneplus for the last 2 years and my display has crapped out on me twice in that time. It's been so frustrating and honestly, I wouldn't recommend this brand to anyone. I'd say go for something else like an iPhone or another trusted brand.

My experience with trading in my old phones with this company has been terrible. I've been dealing with their incompetence and lack of communication for the past two months. Twice they said they didn't get my old phones, even though the tracking info clearly showed they got them. The first time, it took three weeks to fix and then they charged me back right away. Now, the same thing happened again, with one phone showing delivered nearly two months ago. I've told them they have three days to fix this, or I'll contact my bank. Their talk about caring for customers is fake, I've seen the opposite. That's why I'm going back to Samsung for my next phone.

I just got a new phone, but there's a problem with the screen protector. I reached out to customer service to get a replacement, but they're not being very helpful or quick about it. I really need the phone for an upcoming trip, and the fact that they're taking their time is just not okay. This company is seriously the worst I've ever dealt with.

I've been a loyal customer of this brand for a long time, and I've always been impressed by how well their devices are made. But I recently bought the OnePlus Open, and I have to say I was really let down by the user experience. Even though the build quality was still great, the device itself just didn't work well. It was always glitchy and frustrating to use, especially the small screen edge that didn't respond well to touch and needed multiple taps to work. It's been a real pain, and it's definitely made me a lot less happy with the product. I hate to say it, but based on my own experience, I can't recommend the OnePlus Open to others, and I probably won't be buying any more OnePlus devices in the future.

Hey there, have you heard about the OnePlus 8T, also known as the "Red Coffin"? It's back in action and ready for purchase! I'm super excited to have snagged this latest model. The design is super slick and classy, making it feel like a premium device. And let me tell you, the performance is top of the line - it's super fast and responsive. Plus, the camera takes amazing pictures that are clear and vibrant. Overall, I'm really happy with my purchase and would definitely suggest it to anyone in the market for a top-notch smartphone.

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2. So I went all out and got myself a brand spanking new phone, the Oneplus 12R. But let me tell you, the picture quality? A total letdown. It's like looking through a foggy window - so disappointing. And if that wasn't bad enough, when I called customer service to vent about it, they hit me with the 16th day rule instead of the 15th day. Talk about bad luck! The guy on the phone, Daniel, was about as helpful as a screen door on a submarine. When I asked to speak to his boss, Daniel shut me down, saying I'd just get the same runaround. What a joke! Definitely steer clear of these guys.