OnePlus Reviews
Reviews (12)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
OnePlus Open
I've been a loyal customer of this brand for a long time, and I've always been impressed by how well their devices are made. But I recently bought the OnePlus Open, and I have to say I was really let down by the user experience. Even though the build quality was still great, the device itself just didn't work well. It was always glitchy and frustrating to use, especially the small screen edge that didn't respond well to touch and needed multiple taps to work. It's been a real pain, and it's definitely made me a lot less happy with the product. I hate to say it, but based on my own experience, I can't recommend the OnePlus Open to others, and I probably won't be buying any more OnePlus devices in the future.
OnePlus 8T (Red Coffin)
Hey there, have you heard about the OnePlus 8T, also known as the "Red Coffin"? It's back in action and ready for purchase! I'm super excited to have snagged this latest model. The design is super slick and classy, making it feel like a premium device. And let me tell you, the performance is top of the line - it's super fast and responsive. Plus, the camera takes amazing pictures that are clear and vibrant. Overall, I'm really happy with my purchase and would definitely suggest it to anyone in the market for a top-notch smartphone.
Nasty Experience
Eh, I gotta tell ya, it's like totally impossible to get any help from this company! They seriously make it so darn hard for ya to fix your phone. I had a phone with a broken part and they were just like, whatever! It's like they want you to go through agony! When I tried to get a replacement part under warranty, it was as likely as me summoning a unicorn. And I've been a fan since their very first phone came out! My tip for everyone is if your phone breaks, just toss it like a frisbee or gift it to someone you really can't stand, eh.
Terrible customer service
There is absolutely no customer service with this company. The product is okay until you need to return it, then you're pretty much on your own! I've been completely ignored for months with no proper way to file a complaint. I've sent emails with no response, and even the chat staff admitted that they haven't bothered to even look at or address my complaint. It's been 8 weeks and I'm still waiting for my refund.
OnePlus Open purchase November 2023
The OnePlus Open is an amazing phone, top notch in performance and features. It's honestly one of the best phones I've ever had. But, after just 6 months of using it like I normally would, the folding part started acting up. I was opening it, like usual, and out of nowhere, it just stopped working properly. The left screen turned a weird green and wouldn't fully open. I sent it for repair right away, but they hit me with a big bill of £710.69 because apparently, they found some supposed damage that voided the warranty. They had to replace the battery, lens/display assembly, sticker, and screening. The repair guys over at SBE seemed uninterested and actually caused more damage trying to fix it. It's not right, I didn't do anything to deliberately mess it up. I've made a complaint and now I'm waiting to hear back, but I'm ready to take things further if needed.
Smartphone GPS issue
I had the worst customer service experience the other day when my phone's GPS went wonky. I reached out for help but was told to do a factory reset, which ended up bricking my phone. I wasted so much time on a useless fix. Seems like they care more about following procedures than actually solving problems - they could've just offered to replace the faulty device instead.
Foldable phone purchase
I got this flip phone at the end of November last year. But in early February, I saw this huge green line on the screen. That got me worried because I need this phone for work. So, I called customer service and they said it would take 7-10 days for the warranty repair. But guess what? It's been 7 weeks now and still no fix. They keep making empty promises and giving excuses. At first, they wouldn't even tell me how long it would take, and then 10 days ago they said it would be all good by the next day. They keep saying sorry, but they haven't done anything to actually fix it.
Stylus tab issue
Hey, so I've been purchasing stuff for a while now, and recently my tablet stylus just conked out on me. I got in touch with the team and they promised quick support, but I ended up waiting and waiting with no updates in sight. I kept reaching out, they kept promising an update was coming soon, but in the end, nothing happened. To top it off, I got banned out of nowhere! I offered some constructive feedback and now they won't even bother looking into my problem. This has got to be the absolute worst after-sales service I've ever had, and you can bet I won't be buying from them again!
Recent OnePlus phone purchase
I bought a phone from their site because they said it came with a UK Charger. But when my order arrived, the charger was nowhere to be found. When I reached out to the support team, they lied and said they didn't have the charger in stock, even though their website clearly said otherwise. Dealing with their dishonesty and refusal to fix the problem was really frustrating.
Oneplus 2 years ago
I've been using my Oneplus for the last 2 years and my display has crapped out on me twice in that time. It's been so frustrating and honestly, I wouldn't recommend this brand to anyone. I'd say go for something else like an iPhone or another trusted brand.
Faulty phone, terrible customer service
I just got a new phone, but there's a problem with the screen protector. I reached out to customer service to get a replacement, but they're not being very helpful or quick about it. I really need the phone for an upcoming trip, and the fact that they're taking their time is just not okay. This company is seriously the worst I've ever dealt with.
Oneplus 12R - Video Quality
- Quality of Video
2. So I went all out and got myself a brand spanking new phone, the Oneplus 12R. But let me tell you, the picture quality? A total letdown. It's like looking through a foggy window - so disappointing. And if that wasn't bad enough, when I called customer service to vent about it, they hit me with the 16th day rule instead of the 15th day. Talk about bad luck! The guy on the phone, Daniel, was about as helpful as a screen door on a submarine. When I asked to speak to his boss, Daniel shut me down, saying I'd just get the same runaround. What a joke! Definitely steer clear of these guys.
Review with most votes
Oneplus 2 years ago
Read on