Not On The High Street

Not On The High Street - Reviews and experiences

Average rating
7.6 /10
Based on 20 reviews
Oct 2023-May 2024
Star distribution
54x
46x
37x
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Son's birthday gift

Service

I ordered a gift for my son's birthday and needed to tweak the text on it a bit. Let me tell you, the customer service was top-notch! They made the changes I asked for with no hassle at all, and I was over the moon with how the final product turned out. I'll definitely be returning to this site for more gifts down the road!

Experience download issue

Service

I can't believe I had to sort out an account access problem just to download the thing I bought. Thankfully, Ariana came through and fixed it by reaching out to the seller and sending me the files I needed. Huge shoutout to her for amazing customer service!

Cakesicles and entrance mat

Service

Not gonna lie, Not on the High Street blew me away with their amazing service. So, I had a little hiccup with my order, but this awesome lady named Behiye from customer service totally saved the day. She fixed the mistake like a boss, and my new and improved order arrived super fast. And get this - I didn't even have to send back the wrong item! That's some serious dedication to keeping customers happy right there.

Oh, and can we talk about the entrance mat I got? Seriously top-notch quality. It totally elevated the vibe of my home decor, adding a touch of class. I am beyond satisfied with my purchases and you can bet I'll be coming back for more cool stuff from Not on the High Street. Cheers to good service!

My awesome purchase

Service

Just wanted to say that I had a bit of a problem with my order, but the folks at customer service were so super nice and fixed it up right away! They were really helpful, and I got my new goodies in no time. Now I feel totally confident shopping on this site, eh!

Recent Christmas purchase

Service

I bought some stuff on here for Christmas not too long ago and I gotta say, I was super impressed with all the stuff they had to offer. Plus, the customer service after the sale was top-notch. They were quick to help out with any questions I had, and all my interactions with them were really pleasant. A big shoutout to everyone who made my shopping experience so smooth. Merry Christmas, y'all!

Recent purchase - replacement for broken gift

Service

I recently contacted customer service about a gift I bought in July 2023 that broke after a few months. Even though it had been a while since I first bought it, I was happy with the great customer service I got. The person I talked to was really nice and helpful, and they quickly organized a replacement for me. I was really impressed with how well they dealt with my request, especially considering how much time had passed since I placed my order. I appreciate their help and I would definitely recommend their services to others.

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About Not On The High Street

Not On The High Street is an e-commerce platform based in the United Kingdom that specializes in offering unique gift items, personalizable products, and handcrafted goods sourced from small businesses and independent makers. Founded in 2006 by Holly Tucker and Sophie Cornish, the company was designed to provide a marketplace that showcases products not typically found in traditional high street stores, thus giving small businesses and artisans a platform to reach a wider audience. Since its inception, Not On The High Street has grown significantly, supporting thousands of creative businesses across the UK and helping customers find distinctive, thoughtful gifts and items for various occasions.

Contact Information

🌐 notonthehighstreet.com

Last update: November 29, 2024

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

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