Moosejaw - Reviews and experiences

I bought some outdoor gear recently and let me tell you - the customer service was pretty brutal. They said they'd give me a credit for a return, but nope, they never did. I didn't get the credit and I didn't get my money back either. So annoying. I sent the stuff back, expecting some kind of compensation, but nope, nothing.

I had a pretty rough time with my Moosejaw purchase. I ordered two things at the end of January, but they didn't fit right when I got them. I sent them back the very next day, just like Moosejaw's policy said to do. But then I found out I wouldn't be getting a refund back on my card like I was told - instead, just store credit. Nobody even bothered to check if that was alright with me, which I thought was pretty rude and not very professional.

I was so excited when I got the coolest sweatshirt, but it turned out to be too small. I tried to return it, but they were all like "sorry, can't help you". So now I'm stuck with this tiny sweatshirt.

I recently decided to try out a pair of compression tights from this outdoor retailer, after usually shopping at a well-known competitor. I was disappointed to find that the quality of the product was not up to par, so I decided to return it. I had high expectations for customer service based on my past experiences with other retailers, but Moosejaw really let me down. Unlike my usual store, Moosejaw charges an $8 return fee no matter the reason, which was a big surprise. On top of that, I didn't receive any response from their customer support team when I reached out with my concerns. I won't be shopping with Moosejaw again and will stick with my usual retailer.

As a customer, I wanted to let you know that my recent experience with the online store wasn't great. The clothes I ordered didn't fit right, so I needed to return or exchange them. But, I was bummed out when I had to pay for the return myself. And then, when I tried to follow the return/exchange instructions, I ended up getting a store credit instead of the money back that I was hoping for. It left me feeling pretty frustrated and like the company wasn't being straight with me.