Marimekko - Reviews and experiences

I recently ordered some things online and I gotta tell ya, I'm pretty upset with the service. It's been two weeks now and my order still hasn't been shipped. The responses from customer service are just not cutting it - they're generic and not helpful at all, just giving me excuses and saying thanks for my patience. Sorry, but that's just not gonna fly. Companies need to step up and realize that they need enough staff and resources to handle online sales. If they're gonna close down physical stores and focus on e-commerce, they better have the right folks in place to follow through on their promises. I wouldn't recommend this company based on my recent experience.

My time at the store was amazing! I went online to request something and got a call back super quick, just a couple hours later, letting me know they had what I wanted in stock. The staff was so nice and helpful the whole time. I paid over the phone with my credit card and the next day my item was at my door. The packaging was perfect and there was even a handwritten note with my purchase. The little extra effort they put in really made this store stand out. I can't say enough good things about them.

I just bought something online and the delivery didn't go as planned. It was marked as delivered, but to the wrong place. It was a hassle dealing with the delivery company, but a customer service rep stepped in and promised to sort it out, even sending a replacement right away. They kept me updated the whole time, which really helped reduce my worry and annoyance. I gotta say, the customer service was top-notch and I really appreciate their support.