Marimekko - Reviews and experiences

I waited forever to get my money back from Marimekko because they made a mistake and tried to blame the payment provider. I had to remind them of my rights before they finally gave me my refund. Really disappointed in their lack of accountability.

I recently bought a dress online but it didn't fit, so I wanted to return it for my money back. I did everything they said to do, contacted customer service, but it's been over two weeks since I sent it back and I still haven't heard anything. I've tried emailing, calling, even hitting them up on Twitter and Instagram, but nothing. It's really disappointing and unprofessional how they're not getting back to me. The dress wasn't great quality either, and now I'm starting to wonder if anyone's actually working when they should be. Dealing with this lack of response is frustrating, and I'm not sure if I'll ever get my refund now.

The clothes were so cool and stylish, but man, their customer service sucks. I wanted to return something and all they gave me was a promo code - couldn't even get a credit note! It sucked even more 'cause I couldn't use the code on sale stuff. And don't even get me started on their online customer service - takes forever to reply and they never pick up the phone. So annoying! I'd rather go to the store in person, but it's not always convenient. Love the clothes, but hate the service.