Lenovo - Reviews and experiences

Package arrived faster than I thought, which helped, but the all‑in‑one wouldn’t connect and returning it got messy — they wanted the Lenovo box and I’d already tossed it. Customer service was confusing, I called twice, but I’m glad I bought an HP that works for daily work and the kids.

Honestly, not for me — I expected better. I liked the screen, though. I first saw this Lenovo on a coworker’s desk and a friend even tipped me to buy it, but my brand-new work laptop bought Feb 25 was never right. Had to send it back twice within three weeks. Support tried, but it’s been unreliable, so I wouldn’t pick this for work.

I'm actually glad I bought the ADP add-on — not because Lenovo made things easy, but because having the paperwork showed me where things went wrong and let me push back. I bought Lenovo Premium Care Plus with ADP in Canada a few months back; at checkout it looked like sensible peace of mind and my first impression was: this is worth it. I only needed it after an accidental water spill — support first told me in writing that the depot had opened a replacement under ADP. Then, out of the blue, higher-ups denied the claim saying a bathtub isn’t a “normal working environment.” That directly clashes with ADP’s own terms that list liquid damage. I saved all chats and emails, and honestly that documentation is the only reason I feel confident sharing this. I’ve filed complaints with consumer protection and posted my case online. Not the pleasant experience I hoped for, but I’m thankful I kept everything and that the community and authorities are now aware.

not getting the laptop, sure, but having the money held up after I cancelled feels wrong. I’ve had worse from small sellers, but I expected better from a bigger outfit. Won’t count on them for anything time‑sensitive.

I placed an order for a laptop from this company back in early November, with high hopes of getting it in time for the holidays. Unfortunately, the laptop didn't show up until after Christmas and, to top it all off, it had a major defect that made it totally useless. I tried reaching out to their customer service team, who eventually agreed to give me a refund as a sort of apology. However, after following up with them multiple times - about 4 or 5 times, to be exact - I'm still waiting for the refund to go through. It's like they take your money and then completely forget about you.<br><br>This whole situation is beyond frustrating. Dealing with a company that clearly couldn't care less about its customers is just plain disappointing. I definitely regret giving them my business and won't be doing so again in the future. And to make matters worse, I recently found out that Lenovo has actually blocked my email address. Talk about unprofessionalism and lack of customer service, eh?