Lenovo - Reviews and experiences
Nov 2023-Oct 2025
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Reviews (40)
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Good screen, poor support
Good screen, poor support
App & PortalI almost didn’t buy this. I needed a screen for remote work, photo editing, and I’d had a bad warranty so I was wary. Setup and picture were fine. After a few weeks the backlight started to bleed bad. I tried to open a ticket on the website — it wouldn’t load. Called support; an automated voice said the office was closed, then the call dropped. So I’m stuck with a panel that has a big flaw.
Light, fast, and annoyingly tied to stuff I didn’t ask for
Light, fast, and annoyingly tied to stuff I didn’t ask for
App & Portalslim, strong, top spec. First surprise: the keyboard is actually really nice. Typing felt good, I almost forgave them. Then the annoyance kicked in. It arrived with an app I explicitly didn’t want and, weirdly, I can’t remove it. Okay. I also paid extra for the 24/7 premium support because, hey, late-night work happens. Two hours on the phone later I was shuffled like a hot potato between agents and told there is no 24/7 support for my machine, despite buying the plan. Not great. Now I’m stuck deciding whether to return it and waste more time or file a complaint. If you’re picky and travel a lot, the hardware might win you over, but be ready for surprises on the software and support side. Oh, and record your calls. Just do it.
About Lenovo
Lenovo Group Limited is a multinational technology company with headquarters in Beijing, China, and Morrisville, North Carolina, USA. Established in 1984 as Legend Holdings in Beijing and rebranded to Lenovo in 2004, the company is renowned for designing, manufacturing, and selling a wide range of products including personal computers, tablet computers, smartphones, workstations, servers, electronic storage devices, IT management software, and smart televisions. Known for its innovation in the personal computing sector, Lenovo expanded its portfolio by acquiring IBM's personal computer business, including the ThinkPad laptop and tablet lines, in 2005. Additionally, in 2014, Lenovo acquired both Motorola Mobility and IBM's x86 server business, significantly enhancing its capabilities and presence in the smartphone and server markets respectively. Lenovo operates in more than 60 countries and sells its products in around 160 countries, marking it as a key player in the global technology marketplace.
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Last update: October 31, 2025
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