Kitbag

Kitbag - Reviews and experiences

Average rating
7.0 /10
Based on 27 reviews
Nov 2023-Apr 2024
Star distribution
54x
47x
35x
29x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

Football shirts purchase

Delivery

I can't believe how easy it was to order those football shirts from Kitbag. They always know how to make their customers happy. I've been buying from them for a while now, and I've never been let down. The updates on my order are always accurate, and the delivery is fast and dependable. I'm thrilled with my purchase.

Tour de France sunglasses

Delivery

After reading some mixed reviews, I decided to order the Tour de France sunglasses from Kitbag. I saw the same glasses on the official site, so I went ahead and placed the order. The delivery was quick coming from France, and they kept me in the loop the whole time. All in all, it was a good experience and I would definitely order from them again.

Delayed delivery

Delivery

I ordered something on May 1st and was expecting it within a week. It's now the 21st and still no sign of it. When I asked about my order, they said it was delayed. They offered a discount and promised it in 7 days, but it's still not here. I'm not happy with the lack of communication about the delivery. I think one star is fair. I won't be buying from them again.

Kids football kits

Delivery

I was a bit nervous about ordering at first because of all the bad reviews I saw, but I'm happy to say that my experience with the store was actually pretty good. I ordered two kids' football kits on a Saturday night at a really decent price. I went with the 48-hour tracked delivery, which was reasonably priced even though I wasn't in a rush to get my order. It was sent out on Monday around noon and I got it at 11 am on Wednesday. The kits seem to be good quality and I haven't had any issues so far. I think some of the negative reviews might be from people who expect their stuff to arrive super fast. Overall, I'm happy with my purchase and wouldn't hesitate to order from this store again.

Recent timely delivery

Delivery

Being a repeat customer, I've always had a great experience with this company, eh. My latest order showed up at my door in just 4 days, faster than I thought it would, eh. Tracking the package with the number they gave me was easy, and the delivery date they gave me was bang on, eh. No complaints here - the service is top-notch, and I'm grateful for how smooth and dependable the whole delivery went, eh.

Ordered 6 tops, one infant kit, and a car air freshener

Delivery

I placed an order back on April 24th for 6 tops, an infant kit, and a car air freshener. I got the air freshener, but the rest of my order is still missing. I've tried contacting through email multiple times with no response, so I don't know when I'll get my stuff. It was supposed to be birthday gifts, one due on the 10th of May and the other on the 24th. Last I heard was on May 6th, saying my order was delayed. I'm disappointed with the lack of updates and communication, especially since I've had good experiences before.

Urgent delivery disappointment

Delivery

I paid extra for delivery, but my item still hasn't arrived after a week. The customer service was not helpful at all, they only offered a small discount on my next order. I definitely won't be ordering from them again.

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About Kitbag

Kitbag is an online retail company specializing in sports merchandise, particularly focusing on football (soccer) kits, equipment, and related apparel. The company, initially established in the late 1990s, has grown to become a prominent destination for fans seeking official merchandise of their favourite teams from football leagues around the world, including the Premier League, La Liga, Serie A, and others. Over the years, Kitbag has expanded its offerings to include gear from other sports such as rugby, motorsport, and American football, catering to a wide range of sports enthusiasts. The company's services include worldwide shipping, offering fans the opportunity to purchase authentic sports merchandise regardless of their geographic location. Kitbag has also operated the online stores for major football clubs and organizations, further establishing its footprint in the sports e-commerce industry.

Contact Information

Touchet Hall Road

M24 2FL Middleton

United Kingdom

📧 customer.services@kitbag.com

☎ +44 (0) 345 408 4345

🌐 kitbag.com

Last update: November 29, 2024

Website (Partner link)

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