Jones Road

Jones Road reviews

30 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
57%
Would buy here again
Ordering
7.8
Service
7.2
Pricing
6.6
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

My lipstick and mascara

9.5

"OMG, I'm totally obsessed with my new lipstick and mascara! They make my lips and lashes look amazing 💋👀 The lipstick is so creamy and lasts..."

Critical

Defective product, non-existent customer service

5.5

"This company really screwed up when it comes to customer service. I've been struggling with a broken product for weeks and haven't made a..."

Most Voted

Clean makeup products, minimalist formulations

9.5

"I just bought some makeup from Jones Road and I gotta say, I'm super impressed with how well it works. The products are top-notch and really b..."

Reviews (30)

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Miracle Balm - Sticky, Unpleasant Smell, Like Vaseline

D

7 reviews

6.0
Overall Rating
Would buy here again
No

Honestly, what a waste of money. I bought three shades because of all the great reviews, but I was so let down by how sticky they were and the gross smell. It felt like I was putting Vaseline on my lips. I should've just bought a sample pot off eBay instead. Total regrets.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
6.0

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Makeup purchase

B

18 reviews

9.0
Overall Rating
Would buy here again
Yes

I picked up some makeup the other day and it was alright, but some of it just didn't do it for me. The foundation and eye cream were great, but the concealer and neutralizer didn't do much for my dark circles. I had to layer it on thick and it just didn't look right. That's when I figured I'd return them. But the best part was how easy and environmentally friendly the whole return process was. I did it online and got a full refund without having to send anything back. Pretty awesome, eh?

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Miracle balms, foundation sticks, pencil sharpener, eye shadows

W

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I have to say, I don't get why people are leaving negative reviews. My experience with the products and the return/exchange process was fantastic. I ordered two miracle balms, two foundation sticks, a pencil sharpener, and two eye shadows. Unfortunately, one of the pencil colors and one eye shadow didn't quite work for me. However, exchanging them online was super easy. I didn't have to deal with the hassle of returning them - it was all so smooth. I'm really happy with the products I kept and will definitely shop here again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Miracle bomb mini set

E

4 reviews

5.0
Overall Rating
Would buy here again
No

So I got this little set, eh? I was all pumped to give it a go since all the influencers online were raving about it. But wouldn't you know it, the free shipping wasn't available to me! Can you believe that? So I tried to cancel my order, but the customer service was just grating on my nerves. They claimed I gave them the wrong order number, which I definitely didn't! I even sent them a screenshot to prove it. And get this, they never did cancel my order! So here I am stuck with this crummy product that felt like slime on my face. And on top of that, it looked terrible on me. And the cherry on top? I couldn't even send it back! I tried to leave a review on their website, but there wasn't an option for that. Just a total waste of $80.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Weird but awesome products

Y

29 reviews

10.0
Overall Rating
Would buy here again
Yes

These products are really awesome! They might take a bit of getting used to, but once you figure them out, they're pretty amazing. I've never seen anything like it before. The foundation works like magic, it makes my pores disappear and gives me a nice glow. And it's not oily at all! I usually use fancy brands like Dior and Estee Lauder, but this foundation has been a game-changer for me. The smell is a bit strange at first, but it fades away. Just a small amount gives me the best coverage ever. I actually feel good about how I look in the mirror now, all thanks to this foundation. I'm still trying out the Miracle balm, but so far, it's really living up to its name. You just need a little bit and it works wonders. I can't wait to test out the skincare products next.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Beauty product

L

4 reviews

5.0
Overall Rating
Would buy here again
No

I bought a beauty product from this company and it was a huge mistake. It was terrible, like cheap powder in Vaseline. It didn't work at all like they said it would. When I tried to get a refund by contacting customer service, they totally ignored me. They didn't reply to any of my emails. Thankfully, my credit card company helped me get my money back. I definitely don't recommend buying anything from this company. I don't understand how they have any good reviews.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
8.0

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Dry skin solution

A

3 reviews

8.5
Overall Rating
Would buy here again
Yes

I've never found a product that works so well for my really dry, lifeless skin. This product is a real game-changer for people with similar skin. When you use it right and on the right skin, it does wonders. But I want to stress that this product might not work for everyone. I think most of the bad reviews come from people not using it right or having unrealistic expectations. Personally, I didn't have any problems with customer service, but it seems like a common complaint is that it leaves a sticky feeling. Let me explain - the stickiness comes from the product being made specifically for dry, older skin. So, if you use it right, the stickiness shouldn't be a problem. Make sure to warm up and mix the product before putting it on. It gives a beautiful, natural finish that actually makes aging skin look and feel better. But it's important to remember that this product won't work for oily or young skin. So, in the end, just follow the instructions carefully for great results.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
10.0

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Moisturizing Lip Balm

A

2 reviews

9.5
Overall Rating
Would buy here again
Yes

This lip balm from this company is amazing. It keeps my lips moisturized and smooth all day long without feeling sticky or heavy. The hint of color it adds is just right for a natural look. The ingredients are all clean and gentle on my sensitive skin, which is a huge bonus. I definitely suggest this product to anyone in need of a good lip balm that really does the trick.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Foundation, miracle balm, and face sticks

J

9 reviews

9.5
Overall Rating
Would buy here again
Yes

This product is amazing, really does everything it says it will. I was super impressed by how perfectly the foundation matched my skin and lasted all day. The miracle balm left my skin feeling so hydrated and smooth, it was unreal. The face sticks were so easy to use and gave me a natural, glowing look. I totally adore these products and will definitely be buying them again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Clean makeup products, minimalist formulations

R

24 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought some makeup from Jones Road and I gotta say, I'm super impressed with how well it works. The products are top-notch and really bring out your natural beauty without feeling all thick and caked on. I love that they use clean ingredients and have options for all skin types. I'm really happy with my purchase and will definitely be going back for more.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About Jones Road

Jones Road is a beauty brand founded by makeup artist Bobbi Brown in 2020. The company focuses on producing clean, high-quality makeup products that are designed to be simple, effective, and suitable for every skin type. The ethos of Jones Road is centered around the "no-makeup makeup" look, emphasizing natural beauty through minimalist formulations that enhance rather than conceal. Since its inception, the brand has garnered attention for its commitment to clean ingredients and its versatile range of products that cater to a broad audience.

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Contact Information

🌐 jonesroadbeauty.com

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Last update: November 29, 2024

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