J. Jill - Reviews and experiences

I ordered a dress and it wasn't what I thought it would be, so I'm sending it back. The almost $9.00 restocking fee is just too much, especially now that we do most of our shopping online. And free shipping for returns? Definitely not as advertised. Overall, I'm pretty disappointed with how things went down, and I definitely won't be buying from them again.

I bought a sweater and then when I tried to return it, the store said no to giving me the sale price. It's not cool, eh?

I bought a shirt from this shop not too long ago, but it turned out to be way too big for me. I ended up spending $10 on shipping just to get it, and another $10 to send it back for a refund. When I reached out to customer service to see if I could swap it for a smaller size, the person I spoke to was super rude and unhelpful.

The refund policy at this store is just ridiculous, eh? I bought a pair of pants not long ago and never got 'em, so I called customer service to get a refund. But they were so rude about it, wouldn't help me out for a whole month! Dealing with this company was so annoying and let me down. Save yourself the trouble, don't bother spending your time or money here, eh?

I've been buying stuff from this brand for a while now and I've always been pretty happy with my purchases. But recently, I got this fall tank top on sale and when I finally took it out to wear this spring, I found a whole bunch of tiny holes in it even though I hadn't even worn or washed it yet. And then I got this awesome blue linen camp shirt that looked and fit just right, but after only 2 hours of wearing it, my co-worker pointed out a bunch of holes all over it. When I tried to return it, they told me I couldn't because I had already worn it. It was super disappointing, especially because I paid a lot for that shirt.

I can't believe I wasted my money on that plastic jewelry that was supposed to be top-notch! Trying to return it was a total nightmare - I was basically ignored and delayed until it was too late to return. I'm never buying from that company again. I could have gotten better quality stuff at a discount store for half the price!