J. Jill - Reviews and experiences

I had a terrible experience trying to order from this company recently. I ran into a bunch of frustrating issues that ended up resulting in not one but two cancellations of my order. The first time, they said my billing and shipping addresses were different, even though they were the same. After talking to customer service and making sure everything matched up perfectly, I thought the problem was fixed. But then my order got canceled a second time for the same reason. Even though I showed proof that the addresses were identical, the customer service reps were not helpful at all and just kept giving me the same wrong information. This whole situation has been not only super frustrating but also means that the Christmas presents I wanted to get won't arrive on time. Their customer service let me down big time, and I have no interest in ordering from them again in the future.