J. Jill - Reviews and experiences

So, I got these really cool black pants at the store, you know? But they didn't have my size on the rack, so I had to order them to be shipped to my house. The thing is, they sent them to the wrong address without even letting me know! They ended up sending them back to the warehouse. Like, seriously? Couldn't they have at least given me a heads up? Eventually, they realized their mistake with the address and said they would send them again. And guess what? They claimed the pants were delivered, but I never received anything. Either they straight up lied or sent it to the wrong place. Ugh, I'm so done with this store. Their customer service is the worst, I'm never shopping there again!

I just got a package in the mail from an online order I made, and it had 6 items inside. The packaging was really good, everything was wrapped up nicely. I noticed that the free shipping took a bit longer this time around, but they did give me a heads up about when to expect it to arrive before I made the purchase. They also offered a faster 2-day shipping option for a small fee. All the stuff I got fits perfectly and washed up nicely on the delicate cycle. One item even survived a little puppy investigation! The earrings and bracelet that came with my order were each packed in their own plastic bag then put in the box. They look just like they did on the website - same colors, stones, very artsy and unique. I had a really good time shopping there and will definitely be back for more.