J. Jill - Reviews and experiences

Eh, so I picked up this huge sweater thinking it would fit me just right, but boy was I wrong! Turns out it's so big, not only can I wear it, but so can my sis and our dogs. It's definitely not a stylish look, more like a baggy potato sack. The material feels super cheap too, and after washing it, it got even worse. Looks like I might have to dig out my granny's sewing kit and try to fix it myself. This store used to be my favorite for cute clothes, but now it's full of random stuff that looks like it came straight from China or something. I've been shopping here forever, but it's just not the same anymore. Thanks a lot to those fancy investors who ruined it all! And why in the world did they get rid of the reviews and questions section on the website? What are they trying to hide, eh?

I can't believe people are hating on this store, like, seriously? I love shopping here for all my professional and semi-professional clothes, eh. They have these awesome tall small pants that I can never find anywhere else, you know. And their cute tall tunics are perfect for mixing and matching, eh. I've been shopping here for twenty years and never had a problem with their customer service, eh. But, like, why did they take away the reviews on their website, eh? That's kinda weird, you know. And sometimes they run out of pants, but like, it's no big deal, they always come back in stock, you know.

I used to love those Pima leggings in dark charcoal gray from this store, they were just perfect and so comfy. But now, they don't carry any gray colors anymore, and it's a real letdown for me. I wear a lot of neutral shades, and gray was a key piece in my wardrobe. Despite my many emails asking nicely for the gray colors to come back, all I got back was a basic response about passing on my request. So, I got fed up and started looking for other options, and guess what? I found some brand-new pairs on eBay for half the price. It's really too bad they decided to focus on colors like “woodbine”, “evergreen”, “teak” and “portobello” instead of listening to what their customers want. Now, I'm all about supporting small independent sellers until I come across a company that actually cares about what their customers have to say.

I used to be a big fan of the clothes from this store, but lately I've noticed that the quality and sizing have been going downhill, especially since the pandemic started. The styles and fabrics are still nice, and they often have awesome sales, which I really like. One thing I really appreciate is that they have pants in petite sizes, which can be hard to find at other stores. Even though the quality has been lacking, I have to say that the customer service has always been top-notch. Overall, I still think this company is pretty good, but they definitely need to work on improving the quality of their products.