Henrys reviews

I recently went to the camera repair service at the store in Kanata, and honestly, it was a pretty disappointing experience. I took my camera in last April because there were water droplets on the rear screen and I was hoping for a quick and proper fix. But, after waiting over two and a half months to get my camera back, I was pretty let down. Most of the water stains were gone, but there were still marks left on the top and side of the screen. I sent it back for more repairs, but when it finally came back about three months later, the rear screen had been replaced with a beat-up, scratched one that didn't fit properly. Despite me explaining the issue, the camera kept coming back from the repair shop without the problem being fixed. After not having my camera for seven to eight months, I decided to just give up on the repairs because it felt like a lost cause. Throughout this whole ordeal, the lack of interest and communication from the staff at the store was so frustrating and unprofessional. They kept using the wrong email address for me, even though I tried to correct it, which just showed a level of incompetence that I can't accept from a reputable store. Overall, my experience with the camera repair service at Henry's has been pretty disappointing, and I definitely won't be going back there.

So, I recently bought a lens from Henry's, or so I thought. It took forever for my order to arrive, so I decided to check in on the status. Turns out, Henry's had no record of my order, even though I showed them the confirmation email. Pretty annoyed with their lack of organization, I told them I didn't want the lens anymore and found a better option somewhere else. But then, Henry's reached out to tell me they actually did send the lens that I supposedly never ordered. Now, I'm stuck with this lens I didn't want and they aren't communicating properly. This isn't the first time I've had issues with Henry's, like that one time they charged me for two lenses by mistake. Needless to say, I don't trust their services as much anymore.

I was so excited to receive my new camera lens from Henrys, but man was I let down. I waited forever and had to bug them like 4 times just to find out where my package was. I even went to their store in Toronto to talk to them in person, and they were so rude to me! They made me feel like my lens was worthless and not worth their time. Like, come on, I needed it for school, okay? Don't judge me for trying to save money! And then they made it really difficult for me to get any updates on my order. Ugh, I'm never buying from them again.

Henry's has always been my go-to store for camera gear and help. I've been a loyal customer for years and had a great experience at the Burlington, Ontario location recently. The staff, especially Laura, really knew their stuff and gave me a hand with my purchases and questions. She went out of her way to make sure I had all the info I needed, even checking with her co-workers when she wasn't sure about something. It's not often you come across such dedicated and helpful folks in retail, so I really recommend this store to anyone in need of camera gear or advice. Big shoutout to Laura for her awesome customer service and knowledge.

I recently bought a new camera and it was a total disaster. The website said they had it in stock, so I placed my order. Turns out, a week later they told me it wasn't actually available. I tried reaching out to customer service multiple times, but got no info on my order. When I went to the store in person, an employee told me they didn't know if they'd ever get the camera. The whole experience was frustrating and disappointing due to the lack of communication and wrong info.