Garrett Wade - Reviews and experiences

I got these really awesome tools from here and let me tell ya, they're amazing! They've been such a big help with all my DIY projects because they're super strong and sturdy. I enjoy using them so much and they make everything a whole lot easier!

Don't bother with this company's supposed 90-day return policy. It's a joke and a waste of time. They say they'll give you a full refund within 90 days, but good luck actually getting it. The amount they refund is always off, and sometimes they claim they've refunded you when they haven't. And if you try talking to their customer service, good luck again. They're useless, rude, and just plain incompetent. Hours on the phone, arguing, waiting on hold - all for nothing. Stay away from this company, unless you want to deal with a bunch of crooked idiots!

I ordered a set of salt and pepper shakers online. When they arrived, they were perfect. I decided to buy another set, but this time they came damaged. I got in touch with customer service and sent some pictures. They sent me a replacement, but it had nicks and chips on it. I am not happy with the shipping department and I don't plan on shopping here again.

So I got some really good stuff from this store and I gotta say, they had a great variety to choose from. Whenever I needed a new version of something cheap for my house, they had just what I needed. The quality of the products was top-notch, really durable and well-made. Definitely worth the money. And can't forget about the customer service - it was amazing. They were quick to help me out with any questions I had and super friendly.

I recently bought a paring knife and noticed some stains on the blade after just one use, even though I regularly oil my knives. I was pretty disappointed about it. So I decided to contact customer service and share my concerns. Surprisingly, within 24 hours, Garrett Wade got back to me and admitted that this wasn't a common issue and was probably a defect in the knife. They quickly offered to send me a new knife without needing me to return the old one. And within a week, I got the new blade, which I'm happy to say hasn't stained at all. I'm really impressed with Garrett Wade's dedication to making sure customers are happy and standing behind their products. Other companies should definitely take notes from them.

I just had a problem with an item I ordered by mistake and tried to cancel right away. But the company wouldn't listen to me. They said they couldn't do anything once the order was in the warehouse, even though it hadn't been sent out yet. I was really let down by the customer service I got.