Free People - Reviews and experiences

As someone who's been a loyal customer of this brand for years, I gotta say, I'm pretty let down by their customer service. I was told I'd get a store credit for a return, but then they went back on their promise, and that just makes me feel like they don't appreciate my business. It's kinda sad to see a brand I've been backing for so long not following through on what they said. From now on, I'll be extra careful when it comes to dealing with them, and I'll definitely think twice before buying anything from them again.

I just bought my friend a pair of sparkly shoes for her 80th birthday, but they ended up being too small. I tried to exchange them for a bigger size, but the customer service team was no help at all. My friend is fighting cancer and she was so upset and let down by the way we were treated. It really left a bad taste in my mouth and I'm definitely not shopping there again.