Free People - Reviews and experiences

I'm so grossed out by the bag I got. It was totally filthy, and to top it off, there was someone else's old lip balm and a sealed snack bar inside. Like, seriously? How is that okay? And when I complained, all I got back were these automated messages that didn't even acknowledge the fact that I spent a lot of money on this messed-up bag. It's just not cool. I feel let down and disrespected as a customer. I'm definitely not coming back here ever again.

I ordered this super comfy sweater online and it got here really quick, like in just a few days. It's so soft and cozy, feels like I'm getting a big hug from a cloud whenever I put it on. The color is just perfect and the fit is spot on, not too tight or too loose. I'm totally obsessed with it, wearing it all the time now, even if the weather's not that chilly. I'll definitely be shopping more from this store in the future!

My buddies and I were kind of nervous about placing an order after hearing some sketchy stuff online, but we said "ah, what the heck" and went for it anyways. It took a hot minute for those clothes we ordered from overseas to show up, but when they did, we were stoked! They were just what we were looking for, so we ended up snagging some more in different shades. Definitely a good call in the end!

Customer service was seriously lacking when my jeans split in half shortly after I started wearing them. I tried contacting them to see if they could help, but all they said was they only do refunds for items that haven't been worn or washed. It's weird because I've bought other jeans from them before and never had a problem. But this pair was just terrible quality and fell apart after just a bit of wear.