Free People - Reviews and experiences

I had a pretty bad experience shopping online with this company. I sent back two tops I didn't like using their shipping label, but after three weeks, they said they never got my package. When I contacted them, they just said they never got it. The problem got worse because they use a third-party shipping service (Pitney Bowes) that can take up to 10 days to pick up packages from the post office. They weren't helpful in fixing the issue, and I couldn't even get a hold of Pitney Bowes. So now, I'm out a lot of money with no items or a refund. Plus, the clothes I got from them were not great quality, and the colors didn't match the photos online. I should've listened to the reviews and won't be buying from them again.

Eh, I gotta say, my recent shopping experience was a bit of a letdown, eh. So, I ordered this dress from the store, right? And lemme tell ya, it took a whole three weeks to show up, eh. When it finally arrived, I was totally shocked - there were loose threads everywhere and the flowers were falling off. So, I tried to get some help from customer service, but man, talk about frustrating. I must have chatted with at least 10 different people, and each one was as clueless as the last. They told me to send the dress back, but didn't give me all the info I needed for UPS to take it from Europe back to the US, eh. It was a real headache trying to figure it all out since they didn't have their ducks in a row, eh. And get this, they wanted me to pay for the shipping back myself! First, they offered me a measly 20% refund, then dropped it down to 15%, and ended up with just 10%. And to top it all off, two of the reps just straight up ditched our chat when I was trying to explain my problem. Between the dodgy dress quality, the mixed messages from customer service, no return label, and the lack of help overall, I gotta say, I'm super disappointed with how this whole shopping thing went down.

I just got this big ol' top from this shop and I gotta say, their customer service was top-notch. The top showed up right on time, but it ended up being too huge for me. I shot them an email, and man, they were so helpful and nice about it. They kept me in the loop the whole time and quickly sorted out my return. The app also kept me posted on what was going on with my return. I got all of my money back right on schedule. All in all, it was a great experience, and I'll definitely think about buying from them again. Thanks a bunch.

These clothes are just so cozy and adorable, eh! I bought a few items but had to return a couple because they didn't quite fit, you know? Getting my refund was quick and easy, which was awesome. I live in Canada, and it seems like some folks over in the UK had a bit of trouble with returns. Here's hoping my next shopping spree goes just as smoothly!

I had such a hard time trying to return this item to the company. The whole process was just a nightmare, there was no info online to help me out. When I asked for help, all they did was give me a phone number to call. It was just so frustrating and took up so much of my time. And even after I got the return form, it was all messed up and didn't meet the customs requirements. So, my return got sent back to me. On top of all that, I had to pay for international shipping, which cost me at least 22 euros. In the end, it just wasn't worth all the hassle.

I got these pants for $94, but man oh man, they are not worth it at all! I wanted to return them, so I chatted with customer service. They said to ship it back to the US, so I shelled out $14 for shipping and sat back and waited. But guess what? Absolutely nothing happened! I got in touch with customer service once more and they dropped a bomb on me - I was supposed to send it to the UK! I followed their instructions and now they're leaving me hanging. It's just so frustrating!

Hey there, just wanted to share my recent experience as a loyal customer. So, a while back I bought this piece of clothing in two sizes, and unfortunately had to return one of them about six months ago. Despite me giving them the tracking number, calling multiple times, and sending emails, I ran into a frustrating situation where the company claimed they never got the item back. It took a whole four months before I finally got my refund for the returned item. But here's the kicker - I accidentally chucked out the USPS slip and all the back and forth emails once I thought everything was sorted. Fast forward two months later, and I see that I got charged again for the same returned item. When I asked for a refund, they said no dice because they didn't have the tracking info. This whole ordeal has left me super disappointed and I've decided that this company won't be getting any more of my business.