Free People - Reviews and experiences

I recently went through a really annoying situation with my purchase from this company. I ordered some stuff that they said was in stock, but then found out 6 days later that it's actually out of stock and won't get to me for another 2 months. To make matters worse, the delivery service they use, On-track, is giving me a hard time. On-track, who are contractors and not really part of the company, haven't even picked up my order 5 days after it was supposed to be shipped. In a previous order, I had to deal with a bunch of delays even though I live close by and the weather was good. They promised me faster shipping with UPS, but they ended up going with On-track again, which just caused more delays.

I recently made two orders with this company and sadly, both orders have gone missing. I contacted customer service to let them know about the issue, but I wasn't able to get it sorted out. The lack of communication and help from their customer service team was really disappointing. Now I've lost out on both orders and my money, and there doesn't seem to be a solution in sight.

I recently bought something from this place and let me tell you, it was a disaster. So I ordered two things and they went ahead and charged me right away. But guess what? I only got one of the items in the mail. When I got in touch with customer service, I talked to Julie and Memory, and let me tell you, they weren't much help at all. They just kept saying they didn't have my money and that I should call my bank. But my bank confirmed that the payment had already been made to the merchant. It was so frustrating to be blamed for something that clearly wasn't my fault. Now I'm stuck without the thing I paid for and out of pocket. This whole ordeal has been a nightmare and you can bet I won't be shopping here again.

Man, I gotta say, I was super let down by my recent experience with that company. I've been a loyal customer for a while now, but my last order got split up into three different packages. What a pain! When I tried to send the stuff back, it was a nightmare because they all wouldn't fit in one box and each one needed its own barcode from royal mail. So, I reached out for some help from customer service, but they took a whole day to get back to me. And even after I gave them all the info they needed, it's been 6 days and still no word. I had no choice but to ship the items back myself, which ended up costing me almost £18. That kind of customer service is just not cool, and now I'm feeling really let down by the company.