Frank And Oak - Reviews and experiences

Customer service was just awful. They won't budge on price adjustments, even if your order is still on its way. And forget about returning something that was shipped 15 days back, even if you only just got it yesterday. It's like the service agents are reading from a rulebook with no room for common sense or exceptions.

So, I did some Christmas shopping a while back and man, it was a disaster. The pants I got for my daughter just didn't fit right. I reached out to customer service in early January to try and return them for store credit, but it took them a painful 7 whole days to get back to me, and then they denied my request. I live in a pretty remote part of Ontario, so I like to start my gift shopping in November. This whole thing left a bad taste in my mouth. It's pretty obvious to me that Frank + Oak's customer service has taken a hit since they went bankrupt in 2020 and got bought out by a new American company. Judging by recent reviews, it seems like I'm not the only one who's noticed the drop in quality. Long story short, I'm steering clear of that store in the future.

I'm really disappointed in how things went with this company. I ordered $700 worth of clothes, but the package never made it to my door even though it was marked as delivered. When I contacted customer service, they just told me to dispute the charge with my credit card company. It's been a real headache, though, because they keep fighting the dispute with the credit card company. They won't give me a refund or send the items again, so now I'm out a lot of money and have nothing to show for it. I can't believe how little they seem to care about their customers.

Hey there, just wanted to share a little story with you about a blouse I got as a gift. Turns out, even after I did the sizing quiz, it was way too big for me. When I tried to return it, they told me I couldn't because it was bought over two weeks before my birthday. Pretty disappointing, right? Definitely not impressed with their customer service. I won't be shopping there again and I'll be letting my friends and family know about my not-so-great experience.