
Frank And Oak - Reviews and experiences
Nov 2023-Mar 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (20)
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Order not received, poor customer service
Order not received, poor customer service
DeliveryI had the worst experience with this company, eh! I ordered over $500 worth of stuff and it never showed up. I tried contacting Customer Service so many times, but they never got back to me. I'm super disappointed and annoyed with how they handled things. I definitely won't be buying from them again, that's for sure.
Large order, missing package
Large order, missing package
DeliveryI had a really bad experience with my last order from this company. I bought a bunch of stuff but it never showed up. When I got in touch with GoBolt, they told me my package got lost or stolen and I had to contact the company for a refund. I tried reaching out through email and Instagram multiple times, but all I got were automated messages and no actual help. The lack of communication and customer service from this company is super frustrating and disappointing.
Online shopping experience
Online shopping experience
DeliveryI've had nothing but frustrating experiences ordering online from this retailer, eh. The shipping process is a complete mess - they always use different courier methods and the estimated delivery times are never accurate, you know. It's super annoying to wait longer than expected for my order to arrive, especially when I paid extra for expedited shipping. And don't even get me started on customer service - slow and not very helpful at all. Sure, they have some nice clothes, but dealing with this company is just not worth the hassle, eh.
Winter coat
Winter coat
DeliveryI just bought a winter coat from this company, but I never got it. I tried contacting customer service a bunch of times, but it was really hard to get any help. And because the package wasn't insured, it made it even more frustrating that my order never showed up. I'm pretty upset and not happy at all with their service.
Recent online order delay
Recent online order delay
DeliveryIt's been almost a month since I placed an order online and I still haven't gotten what I bought. I've tried contacting customer support a bunch of times, but they're not getting back to me and I haven't heard anything about my order. It's really disappointing and annoying to deal with this lack of communication and slow service from this company. I'd suggest holding off on ordering from them until they sort out these problems.
About Frank And Oak
Frank And Oak is a Canadian clothing company that was founded in 2012 by childhood friends Ethan Song and Hicham Ratnani in Montreal, Quebec. The company specializes in designing and producing eco-friendly, sustainable, and ethically sourced clothing and accessories for men and women. Initially starting as an online-only retailer, Frank And Oak expanded its business model to include brick-and-mortar stores across Canada. The brand is known for its innovative approach to retail, including a subscription service that curates items for customers based on their personal style preferences. Frank And Oak prioritize sustainability in their manufacturing processes and materials, striving to reduce their environmental impact while offering fashion-forward, quality products.
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Last update: November 29, 2024
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