
FeelUnique - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (26)
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Cream makeup palette purchase
Cream makeup palette purchase
PriceI ordered a cream makeup palette from overseas and saved $20 compared to local prices. It arrived within 4 working days, even though I was a bit worried after reading some bad reviews, I decided to give it a try and it worked out. I'm really happy with my purchase and will for sure go back for more in the future.
Overpriced fragrance
Overpriced fragrance
PriceI used to love shopping at this place for their awesome deals, but it looks like they've increased their prices on fragrances in the last year or two. It's really disappointing to see something great start going downhill like that. I don't think I'll be going back there anytime soon.
Received faulty product
Received faulty product
Returns & RefundsI got a defective product and asked for a return label, but even after asking a few times, I never got it. The customer service didn't get back to me and it left me feeling frustrated because of the lack of communication.
Order still not here
Order still not here
DeliveryI ordered my stuff 3 weeks ago and I still haven't received it. Where is my order? I want my money back right away!
3 products, tracking issues, refund problem
3 products, tracking issues, refund problem
Returns & RefundsSo I bought 3 things at the end of February, cost me about $232. But when I got the tracking link, guess what? It didn't even work! I tried reaching out to customer service, but all they did was send me the same useless link. So I went on the website, checked the status, and apparently my order was shipped out on March 6th. It said to give it 14 days to arrive, so I waited. But today, March 12th, I get an email saying they approved a refund. But hold up, I didn't get my package, my money back was only $181, not the full amount. Like, what's going on? Can't get through to customer service, it's like talking to a robot every time.
Gift set and hair spray
Gift set and hair spray
Returns & RefundsOh my goodness, I can't believe I messed up my order two times! Luckily, they were able to quickly process my refund. Once I finally ordered the correct items, I decided to splurge and went for premier delivery. The package arrived the very next day! I treated myself to a lovely gift set and a fantastic hair spray that works wonders for curling my hair.
About FeelUnique
FeelUnique is an online beauty retailer based in the Channel Islands. Founded in 2005, the company has grown to become one of Europe’s largest online beauty retailers, offering a comprehensive selection of makeup, skincare, haircare products, and fragrances from over 500 brands. FeelUnique provides a broad range of beauty and wellness products, catering to diverse customer needs, including vegan and organic options. Their service includes personalized beauty advice and a unique 'Try Me' sample service, aiming to bridge the gap between the in-store and online shopping experience. Over the years, FeelUnique has expanded its reach to serve customers across the United Kingdom and internationally, emphasizing its commitment to beauty accessibility and customer satisfaction.
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Last update: November 29, 2024
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