FeelUnique

FeelUnique reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
35%
Would buy here again
Ordering
6.8
Service
6.0
Pricing
7.2
Delivery
5.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Faulty product resolution

9.5

"I had a problem with something I bought and I reached out for help using the online chat. I was so impressed with the person helping me, Bhavini. T..."

By: Helen Miller Read on →
Critical

Wrong cheaper product, leaking bottle

4.0

"This website is a total disaster. They sent me the wrong product, which was cheaper than the one I actually ordered. They didn't even bother t..."

By: Duncan Read on →
Most Voted

Overpriced fragrance

5.5

"I used to love shopping at this place for their awesome deals, but it looks like they've increased their prices on fragrances in the last year..."

By: M. Boyle Read on →

Reviews (26)

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Cream makeup palette purchase

T
Torphy

22 reviews

10.0
Overall Rating
Would buy here again
Yes

I ordered a cream makeup palette from overseas and saved $20 compared to local prices. It arrived within 4 working days, even though I was a bit worried after reading some bad reviews, I decided to give it a try and it worked out. I'm really happy with my purchase and will for sure go back for more in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Overpriced fragrance

M
M. Boyle

5 reviews

5.5
Overall Rating
Would buy here again
No

I used to love shopping at this place for their awesome deals, but it looks like they've increased their prices on fragrances in the last year or two. It's really disappointing to see something great start going downhill like that. I don't think I'll be going back there anytime soon.

Detailed Ratings

Order
4.0
Service
6.0
Price
4.0
Delivery
8.0

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Received faulty product

C
Columbus

7 reviews

5.0
Overall Rating
Would buy here again
No

I got a defective product and asked for a return label, but even after asking a few times, I never got it. The customer service didn't get back to me and it left me feeling frustrated because of the lack of communication.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Order still not here

J
jade

13 reviews

6.5
Overall Rating
Would buy here again
Yes

I ordered my stuff 3 weeks ago and I still haven't received it. Where is my order? I want my money back right away!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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3 products, tracking issues, refund problem

C
Crystel

9 reviews

6.0
Overall Rating
Would buy here again
No

So I bought 3 things at the end of February, cost me about $232. But when I got the tracking link, guess what? It didn't even work! I tried reaching out to customer service, but all they did was send me the same useless link. So I went on the website, checked the status, and apparently my order was shipped out on March 6th. It said to give it 14 days to arrive, so I waited. But today, March 12th, I get an email saying they approved a refund. But hold up, I didn't get my package, my money back was only $181, not the full amount. Like, what's going on? Can't get through to customer service, it's like talking to a robot every time.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Gift set and hair spray

L
lauretta

11 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh my goodness, I can't believe I messed up my order two times! Luckily, they were able to quickly process my refund. Once I finally ordered the correct items, I decided to splurge and went for premier delivery. The package arrived the very next day! I treated myself to a lovely gift set and a fantastic hair spray that works wonders for curling my hair.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About FeelUnique

FeelUnique is an online beauty retailer based in the Channel Islands. Founded in 2005, the company has grown to become one of Europe’s largest online beauty retailers, offering a comprehensive selection of makeup, skincare, haircare products, and fragrances from over 500 brands. FeelUnique provides a broad range of beauty and wellness products, catering to diverse customer needs, including vegan and organic options. Their service includes personalized beauty advice and a unique 'Try Me' sample service, aiming to bridge the gap between the in-store and online shopping experience. Over the years, FeelUnique has expanded its reach to serve customers across the United Kingdom and internationally, emphasizing its commitment to beauty accessibility and customer satisfaction.

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Contact Information

🌐 feelunique.com

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Last update: November 29, 2024

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