
Farfetch - Reviews and experiences
Oct 2023-Mar 2026
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (31)
Loading reviews...
Gorgeous designer handbag
Gorgeous designer handbag
ServiceThe folks at Farfetch are just amazing at looking out for their customers. They're so on top of things, always ready to help and make sure I get exactly what I need. The service they provided was absolutely top-notch and I'm thrilled with my purchase. Farfetch has all the latest styles from a variety of brands, and their prices are unbeatable compared to other websites. The delivery was super quick, and everything came in perfect shape. I'll definitely be coming back to shop at Farfetch again down the line.
Formal dress
Formal dress
ProductI recently got a fancy dress from this online store and I have to say I was a bit let down by how it was packaged and presented. The dress wasn't cheap, but it came in a regular ol' plastic bag inside the usual Farfetch box. I was expecting something a bit fancier, like maybe some tissue paper and a nice note to show that they care about their customers and take pride in what they sell. Instead, the plain packaging made it seem like my order was just another thing picked quickly off a shelf. Paying attention to the little things is so important in the high-end fashion world, so I would have liked a more thoughtful packaging job.
Shoes
Shoes
Returns & RefundsI bought a pair of shoes from Farfetch, but ran into a problem when I saw they were the wrong size. I tried to swap them for a bigger size, but was told it was a final sale and couldn't be returned or exchanged. So now I'm stuck with a pair of shoes just sitting in a box, not being used and useless to me. Even though it was frustrating, I will admit that the ordering process from Farfetch was pretty easy and simple.
Fast delivery, amazing dress, little defect
Fast delivery, amazing dress, little defect
ProductThe delivery was so quick, which was awesome! The dress is absolutely stunning, it looks even better in person than in the pictures. But I did happen to notice a tiny flaw in the fabric, which I think might have been from a security tag or something. Even with that little issue, I still chose to keep the dress because it fit me like a glove and I was running out of time before the event.
Recent Farfetch purchase
Recent Farfetch purchase
ProductI recently bought something from Farfetch and I gotta say, overall I was pretty happy with the whole thing. One thing that kinda bugged me was this white blouse I ordered - got the wrong size twice. But other than that, I think Farfetch has a cool variety of designers, styles, and prices to choose from. Lately, I've been shopping on there a lot more, especially for unique stuff like a silk scarf for my upcoming trip to Paris and some trendy denim. I like how easy it is to keep track of my orders and returns on the platform too. And I'm all about a good deal, so I'm a fan of the sales Farfetch has every now and then.
Two pairs of shoes for sizing
Two pairs of shoes for sizing
Returns & RefundsI recently bought two pairs of shoes from Farfetch so that I could try them on and figure out the right size. The whole process of ordering was super easy on their website. Surprisingly, my shoes arrived really quickly, and I got them right on time. When I decided to return one pair, the courier came to my door to pick it up, which made things really easy. A few days later, I saw that my money was put back into my account really fast. All in all, dealing with Farfetch was a breeze and I was totally impressed. I'm really happy with what I bought and the great service I got, and I'll definitely shop with Farfetch again in the future.
Like, I bought my fav clothes from this cool site
Like, I bought my fav clothes from this cool site
PriceOMG, eh? I'm like so excited about my purchases from here! I've bought my fave clothes a bunch of times and I'm like super satisfied with the stuff I got. I hope they hook me up with more discount codes in the future, because that would be totally awesome. Thanks a bunch! 🙏
Sandals in new condition
Sandals in new condition
Returns & RefundsI just got a wicked pair of sandals from Farfetch and it was such a great experience! They got here pretty quick, considering they came from another country. They were brand new, still in the box and even came with a dust bag. Plus, they were way cheaper than if I bought them in-store. I sent one pair back but kept the other one, and returning them was super easy. The only downside was the short return window. You don't actually get a full 14 days to decide, since you have to send them back within that time frame, only leaving a few days to make up your mind. Still, returning them was no problem at all.
Furniture & designer home pieces
Furniture & designer home pieces
DeliveryFarfetch has always been my go-to for fashion items, but I was so happy to discover their amazing furniture collection too. I wanted to make my home more luxurious, and Farfetch had everything I needed. Shipping furniture from overseas can be pricey, especially from Europe to Canada, but Farfetch actually offered me free shipping because of how much I spent, which was a nice surprise. I liked that there were no hidden fees, and the whole process was easy to understand. My order arrived in a reasonable amount of time, and it was packed really well. The customer service was excellent, just like Farfetch's reputation in the fashion world. I'm really happy with my purchase and will definitely be checking out Farfetch for any future home decor needs.
First wedding dress
First wedding dress
OverallI found the most amazing wedding dress on Farfetch! They have such a huge selection to pick from, it's a dream for people who are into fashion like I am. Buying it was a breeze, just a few clicks and bam, all done! The dress came in excellent packaging, looks like they made sure it arrived safely. I'm super satisfied with my first purchase and for sure won't be my last!
Private Client service
Private Client service
ServiceThe customer service for Private Clients at this online retailer is so good, eh! I had a problem with the delivery driver not making the delivery, but Farfetch handled it like a pro and fixed the issue right away. I've been a customer since they started and I gotta say, they offer an amazing service for getting EU fashion fast.
About Farfetch
Farfetch is a British-Portuguese online luxury fashion retail platform that sells products from over 700 boutiques and brands from around the world. Founded in 2007 by Portuguese entrepreneur José Neves, the company is headquartered in London, with main branches in Porto and Lisbon. Farfetch facilitates the sale of luxury fashion goods to a global market, offering clothing, shoes, bags, accessories, and beauty products. The platform is known for its wide selection of luxury items, featuring both established brands and emerging designers. Farfetch went public on the New York Stock Exchange in September 2018. The company has also expanded its services over the years, including technology solutions for the luxury fashion industry and a bricks-and-mortar presence through boutique acquisitions.
Contact Information
Categories Farfetch
Related companies
Last update: March 14, 2026
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.




Comments
Be the first with a response!