Farfetch - Reviews and experiences
Oct 2023-Feb 2026
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Reviews (28)
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Card issue, refund, new order
Card issue, refund, new order
ServiceYeah, so I had an issue with my card, but the people at customer service were really great and helped me out through email. They quickly sorted out my refund and then I placed a new order. The item came in a nice box and everything was good. I'll definitely be shopping here again!
Gorgeous designer handbag
Gorgeous designer handbag
ServiceThe folks at Farfetch are just amazing at looking out for their customers. They're so on top of things, always ready to help and make sure I get exactly what I need. The service they provided was absolutely top-notch and I'm thrilled with my purchase. Farfetch has all the latest styles from a variety of brands, and their prices are unbeatable compared to other websites. The delivery was super quick, and everything came in perfect shape. I'll definitely be coming back to shop at Farfetch again down the line.
Private Client service
Private Client service
ServiceThe customer service for Private Clients at this online retailer is so good, eh! I had a problem with the delivery driver not making the delivery, but Farfetch handled it like a pro and fixed the issue right away. I've been a customer since they started and I gotta say, they offer an amazing service for getting EU fashion fast.
About Farfetch
Farfetch is a British-Portuguese online luxury fashion retail platform that sells products from over 700 boutiques and brands from around the world. Founded in 2007 by Portuguese entrepreneur José Neves, the company is headquartered in London, with main branches in Porto and Lisbon. Farfetch facilitates the sale of luxury fashion goods to a global market, offering clothing, shoes, bags, accessories, and beauty products. The platform is known for its wide selection of luxury items, featuring both established brands and emerging designers. Farfetch went public on the New York Stock Exchange in September 2018. The company has also expanded its services over the years, including technology solutions for the luxury fashion industry and a bricks-and-mortar presence through boutique acquisitions.
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Categories Farfetch
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Last update: February 20, 2026
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