Fanatics - Reviews and experiences

What a total nightmare trying to get a hold of someone at the company about my England shirt I bought at Wembley. Phone calls go unanswered, emails ignored - what a mess! And to make matters worse, the shirts have outdated player names and numbers on them. Now I've got one very disappointed 11-year-old on my hands. How did this even happen? And to spend £83 on a shirt that might not even be worn now - it's just not right. Fanatics, shape up!

I recently bought a whole England kit from this company on March 21st. I'm kinda bummed because all I got so far are just the socks. Their customer service is really disappointing, they don't seem to care about fixing the problem. It's annoying that they always say the manager is in meetings and can't talk. I wouldn't suggest getting anything from this company, I even complained to the England head office about my experience.

My recent online orders didn't show up when they were supposed to. I gave customer service a call and they told me that my stuff got sent to my old address by mistake. The good news is, the folks at Fanatics customer service fixed everything right away and made sure my missing items were sent to the right address. I gotta say, I was pretty impressed with how fast they took care of the problem.

I had to cancel an order recently and the customer service I got was awesome. The first person I talked to realized they needed to get someone higher up involved. Cristin stepped in and was able to cancel the order, even though it was already being processed. She said she'd send an email confirmation once it was done, and she did just that within 2 hours. I was really impressed with how efficient and professional Cristin was. If you ever need customer support, I definitely recommend asking for Cristin - she'll make sure your problem gets sorted out quickly.