Everlane

Everlane - Reviews and experiences

Average rating
6.2 /10
Based on 25 reviews
Oct 2023-May 2024
Star distribution
51x
47x
38x
25x
14x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (25)

Jumper order delayed, no refund

Delivery

I ordered a sweater from their collection and they said it would arrive in 10 days. It's been 20 days now and my item still hasn't been shipped. I've tried to reach customer service several times, but haven't heard back from them at all. I'm starting to wonder if the item is even real. This whole thing has been a letdown and I would suggest others not to buy from them.

Linen shirt

Delivery

I just bought a linen shirt from the company because they didn't have my size in-store. I paid extra for fast shipping, thinking it would come in 3 days. But, I was let down when even though I got an email saying it was delivered, I couldn't find the package anywhere. Their website had a confusing message about delivery status being shown before the actual delivery which just made me more frustrated. After reaching out to the company a bunch of times to figure out what was going on, it took a long time to find out that DHL was the shipper. Even after asking for proof of delivery, they didn't give it to me right away, and it took them 9 days to refund me for the item that never showed up.

shirt

Delivery

Hey, so I ordered this shirt online, you know? I've been waiting forever for it to arrive. They took my money but the shirt is nowhere to be found. And where's my confirmation email, eh? I've been trying to contact their customer service but they're ignoring me. Not cool, eh?

Unreceived order

Delivery

I ordered something, but it never showed up. I was bummed when I saw that the contact link on their UK website wasn't working, so I couldn't even get in touch to sort things out. All in all, dealing with this company was a pain, so I wouldn't suggest buying from them.

International order

Delivery

I just ordered some stuff from a website based in another country. The ordering process was smooth, and it was easy to find the right size thanks to the options on the product pages. The products I received seem good quality, but we'll have to see how long they last.<br><br>My only issue was with the shipping route my package took. It went through a couple of different countries before finally getting to me, which felt like a bit of a detour. I'd rather have a more direct route next time for quicker delivery.<br><br>In general, I'm hoping the items I bought will be worth the shipping delays and complications.

Delayed delivery jeans

Delivery

So, I bought a pair of jeans from this company back on November 19th. But you won't believe what happened - my package went all the way to the UK, even though I'm here in Asia! It's been such a hassle and now I'm waiting forever to get my order. I was really looking forward to rocking those jeans on my upcoming holiday trip, but now I'm not sure if they'll even arrive in time. This whole situation has been a huge letdown and it's really put a damper on my whole shopping experience.

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About Everlane

Yes, Everlane is an American clothing retailer that focuses on creating and selling essential wardrobe pieces under a principle of exceptional quality, ethical factories, and transparency. Established in 2010 by Michael Preysman and Jesse Farmer, the company distinguishes itself by revealing the costs behind each product, including materials, labor, duties, and transportation. Everlane commits to using high-quality, sustainable materials to minimize environmental impact. It gained prominence for its direct-to-consumer model, offering products exclusively through its website and limited retail locations, thus bypassing traditional retail markups. Everlane's mission revolves around providing consumers with ethically made, durable goods at transparent prices, while also aiming to build a more sustainable future.

Contact Information

🌐 everlane.com

Categories Everlane

Last update: November 29, 2024

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