eBags - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (19)
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Replacement MotherLode Medium Bag
Replacement MotherLode Medium Bag
ServiceMy MotherLode Medium bag lasted me an impressive 13 years before the main zipper finally started to give out. I contacted customer service at eBags, gave them all the info and pics they needed, and was pleasantly surprised when they quickly sent me a brand new bag just like the old one. I am super impressed and happy with their service and will definitely shop with them again.
Anti-Phishing Security Software
Anti-Phishing Security Software
ServiceI just wanted to give a shoutout to the amazing customer service I got when I reached out to the company about a sketchy email. It's really unnerving to think that someone's out there trying to pull a fast one on you and take your cash. I gotta say, the team at eBags didn't mess around - they jumped right in and calmed my nerves. They gave me all the deets I needed to keep myself safe from any shady business. I'm super impressed by how pro and dedicated they are to keeping us customers secure. Great job, eBags!
Cooler bag liner replacement
Cooler bag liner replacement
ServiceHey everyone, listen up! So, I recently bought this cooler bag and needed a new liner for it. I reached out to the company five times about it. Can you believe that? Every time, I had to go through the whole situation all over again. Finally, after the third attempt, someone asked for more details. But you know what? They never got back to me! I just sent another email, but I'm not expecting much. If you come across those bad reviews, definitely take them into consideration. The customer service here is a total joke. Save yourself the trouble and don't bother!
Laptop bag warranty honored
Laptop bag warranty honored
ServiceI bought a laptop bag from this company back in 2019, and after using it every day for four years, the zipper began to wear out. When I reached out to customer service to ask about their warranty, I was really happy with how quickly and helpfully they got back to me. They honored the warranty and sent me a new bag without any extra charges. I'm really impressed by how much they care about making customers happy and the high quality of their products. The fact that they were so willing to fix my problem really shows how much they value their customers.
About eBags
eBags is an American online retailer that specializes in the sale of luggage, backpacks, handbags, and travel accessories. Founded in 1998 by Peter Cobb, Frank Steed, Andy Youngs, Eliot Cobb, and Jon Nordmark, the company initially focused on luggage and bags, aiming to offer a comprehensive selection of products suitable for a variety of travel needs and preferences. eBags built its reputation on providing an extensive inventory, competitive pricing, and a customer-centric approach that includes detailed product information, customer reviews, and a straightforward return policy. Over the years, eBags expanded its product lineup to include a wider range of travel-related items, harnessing the capabilities of an online platform to reach a broad customer base. In 2017, eBags was acquired by Samsonite, a global leader in travel bags, luggage, and accessories. Under Samsonite's ownership, eBags has continued to grow and evolve, solidifying its position in the online retail space for travel bags and accessories.
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Categories eBags
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Last update: November 29, 2024
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