eBags - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (19)
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Bag for Christmas
Bag for Christmas
DeliveryI'm so disappointed with this company! I ordered a bag thinking I'd get it in time for Christmas, but no such luck. I made my order on December 14th, only to find out on December 19th that my bag hadn't even been shipped yet, even though they created a UPS tracking label. When I reached out to customer service on December 20th, I didn't get much help - they just said my bag was probably stuck in customs in Mexico with no idea when it would arrive. The website promised Christmas delivery, but that was definitely not the case for me. I paid extra for expedited shipping, but the company took 2 days just to process the order - so frustrating!
Late holiday gift
Late holiday gift
DeliveryEbags used to be really awesome, but lately they've been disappointing. I ordered a Christmas gift that was supposed to arrive by the 24th, but it's still stuck at the warehouse and now they keep pushing back the delivery date. I reached out to customer service and they mentioned shipping problems, but why guarantee Christmas delivery if they know it's not possible?? It's frustrating. I'm over companies that don't prioritize their customers!
Recent purchase issue
Recent purchase issue
DeliveryI recently bought something online and ran into some big issues with getting it shipped to me. The thing I bought never showed up because it got lost during shipping between carriers. When I got in touch with customer service for help, they told me I wouldn't get a refund until they got the package back, and suggested I just order it again. I was pretty annoyed by this response since it didn't really solve my problem.
About eBags
eBags is an American online retailer that specializes in the sale of luggage, backpacks, handbags, and travel accessories. Founded in 1998 by Peter Cobb, Frank Steed, Andy Youngs, Eliot Cobb, and Jon Nordmark, the company initially focused on luggage and bags, aiming to offer a comprehensive selection of products suitable for a variety of travel needs and preferences. eBags built its reputation on providing an extensive inventory, competitive pricing, and a customer-centric approach that includes detailed product information, customer reviews, and a straightforward return policy. Over the years, eBags expanded its product lineup to include a wider range of travel-related items, harnessing the capabilities of an online platform to reach a broad customer base. In 2017, eBags was acquired by Samsonite, a global leader in travel bags, luggage, and accessories. Under Samsonite's ownership, eBags has continued to grow and evolve, solidifying its position in the online retail space for travel bags and accessories.
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Categories eBags
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Last update: November 29, 2024
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