eBags - Reviews and experiences
Oct 2023-Apr 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (19)
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Recent order
Recent order
CommunicationSo I made a purchase on this website not too long ago, and let me tell you, I was pretty bummed out by the lack of communication and customer service. I mean, after I hit that order button, I didn't even get a confirmation email. And to top it off, they took my money! I tried reaching out to their customer service through live chat during regular business hours like they said on the website, but it was a dead end. And when I attempted to call them, all I got was a voicemail saying sorry for missing my call before they hung up. Like, come on, that's just not cool. This whole situation is just not how you treat customers.
Backpack purchase
Backpack purchase
CommunicationI just bought a backpack from this online store and it didn't go so well. The website didn't give me a way to cancel my order and when I needed help on the weekend, there was no way to reach customer service. I tried emailing them but got a message saying it didn't work. The phone number they had listed seemed fake, which made it even harder to get in touch. All in all, the lack of customer service options and unresponsive contact info made it really frustrating.
About eBags
eBags is an American online retailer that specializes in the sale of luggage, backpacks, handbags, and travel accessories. Founded in 1998 by Peter Cobb, Frank Steed, Andy Youngs, Eliot Cobb, and Jon Nordmark, the company initially focused on luggage and bags, aiming to offer a comprehensive selection of products suitable for a variety of travel needs and preferences. eBags built its reputation on providing an extensive inventory, competitive pricing, and a customer-centric approach that includes detailed product information, customer reviews, and a straightforward return policy. Over the years, eBags expanded its product lineup to include a wider range of travel-related items, harnessing the capabilities of an online platform to reach a broad customer base. In 2017, eBags was acquired by Samsonite, a global leader in travel bags, luggage, and accessories. Under Samsonite's ownership, eBags has continued to grow and evolve, solidifying its position in the online retail space for travel bags and accessories.
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Categories eBags
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Last update: November 29, 2024
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