eBags - Reviews and experiences
Oct 2023-Apr 2024
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Reviews (19)
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Carry-on luggage
Carry-on luggage
Product
So, here's the deal - my experience with this company was absolutely horrible. I bought a carry-on suitcase from them, and would you believe it - it tore the very first time I used it. Talk about disappointing, right? And to top it off, I found out later that they actually dropped the price of the luggage right after I bought it, but I missed the chance to get a refund because of their stupid price match policy.
When I reached out to their customer service about all of this, they were seriously useless and just brushed off my concerns. They told me to talk to the manufacturer for warranty stuff, who then had the nerve to ask me to pay for shipping on a replacement. Can you believe that? And on top of that, eBags didn't even want to give me a refund for the price difference and straight up hung up on me while I was chatting with their online rep. Rude, right?
Honestly, this kind of treatment is just not okay with me. I definitely won't be shopping with them again after all of this.
About eBags
eBags is an American online retailer that specializes in the sale of luggage, backpacks, handbags, and travel accessories. Founded in 1998 by Peter Cobb, Frank Steed, Andy Youngs, Eliot Cobb, and Jon Nordmark, the company initially focused on luggage and bags, aiming to offer a comprehensive selection of products suitable for a variety of travel needs and preferences. eBags built its reputation on providing an extensive inventory, competitive pricing, and a customer-centric approach that includes detailed product information, customer reviews, and a straightforward return policy. Over the years, eBags expanded its product lineup to include a wider range of travel-related items, harnessing the capabilities of an online platform to reach a broad customer base. In 2017, eBags was acquired by Samsonite, a global leader in travel bags, luggage, and accessories. Under Samsonite's ownership, eBags has continued to grow and evolve, solidifying its position in the online retail space for travel bags and accessories.
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Categories eBags
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Last update: November 29, 2024
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