eBags - Reviews and experiences

I recently put in a warranty claim for a bag that had a busted zipper and some straps falling off. I went through all the steps like they said on the website and then just had to wait for an answer. But even after sending in the claim again, I still haven't heard anything back from the company. It's really disappointing to see them not sticking to their "lifetime warranty" promise and not giving the customer service needed to fix problems with their stuff. I'm starting to think that the online claim form is just for show and they don't really care about helping customers.

I ordered my new backpack and lunch box before Christmas but it didn't arrive on time! Customer service told me my order was still at the warehouse but wouldn't cancel it. Now they want me to pay a fee to return it even though it's not damaged. I asked for corporate info and they said a supervisor would call me in two days. Ugh, what a mess!

Before you buy something on this site, it's super important to check out their return policy. Just so you know, if you have to return something to eBags, they'll hit you with a $7.95 restocking fee FOR EACH ITEM. So, even if you send back a few things in one package, they're still gonna take $7.95 off your refund for each item you're returning. This is probably one of the worst return policies I've seen compared to other online stores. So, now I'm thinking twice about buying more stuff from them in the future.

I can't believe how bad the customer service has gotten since this company got taken over. I bought a luggage set and had to return it because it was crap. But getting a return label has been a total nightmare. The link on the website for returns doesn't even work, and when I finally found a phone number (not on the website), I had to wait forever and got disconnected a bunch of times. It's obvious that they don't give a crap about customer service anymore. I'm so let down by the lack of help and I won't be buying from them again. RIP eBags.

I bought a suitcase from this store not too long ago and ended up having trouble with one of the wheels on my latest journey. I gave them all the info they asked for but didn't hear back from them at all. When I finally got through on the phone after waiting for half an hour, they told me my warranty was no good cause I couldn't prove it was a fault from the manufacturer. The best they could do was give me a lousy 10% off a new bag. Pretty let down by the whole thing, to be honest.

The backpack I bought came with a lifetime warranty, but I had a problem with the stitching after using it for a few months. I tried reaching out to customer service several times - by phone, email, and even on social media - but I didn't hear back from them for over a month. It's frustrating that they're not keeping their end of the deal with the warranty, which basically makes it useless.