Desigual

Desigual reviews

17 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
29%
Would buy here again
Ordering
5.8
Service
5.0
Pricing
6.2
Delivery
4.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Sweaters with beautiful designs

8.5

"I just bought some sweaters from this store that has really cool and pretty designs. I'm totally in love with the prints and patterns on their..."

Critical

Printed dress and denim jacket

5.0

"Hey there, I'm pretty fed up with companies that just can't seem to get it together. I mean, I put in my order a week ago, and guess what..."

Most Voted

Discounted bags purchase

10.0

"Wow, can you believe the awesome deal I snagged on those two bags? The price was unbelievably good for such stylish items. Ordering was a breeze, a..."

Reviews (17)

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Printed dress and denim jacket

J

1 reviews

5.0
Overall Rating
Would buy here again
No

Hey there, I'm pretty fed up with companies that just can't seem to get it together. I mean, I put in my order a week ago, and guess what? It's still sitting there, not even dispatched yet. It feels like they're totally lost and have no idea what's going on. How can they promise fast delivery when they can't even manage to send out orders on time? It's honestly a joke. I have no idea if I'll ever get my stuff at this rate, and I'm really not happy about it.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Online order

C

7 reviews

3.0
Overall Rating
Would buy here again
No

Hey there, just wanted to let you know that my online order still hasn't shown up and I'm feeling pretty bummed about the lack of info on where it's at. I placed the order more than a week ago and it's been in transit since last Wednesday with no updates at all. I think it's important as a customer to get regular updates and clear communication about when my order will arrive. If it doesn't show up soon, I might have to think twice about shopping here again in the future.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Online order issue

W

1 reviews

3.5
Overall Rating
Would buy here again
No

This is so frustrating! After messing up my order before, I didn't think it could get any worse, but here we are. I placed my order on the 9th and was told it would arrive in 5-7 days. Can you believe it? It's been longer than that and I still don't have my order. My account says 'In transit', but when I track it, I get 'no order with this number'. What kind of amateur operation is this? I've sent 5 emails and haven't heard back once. And don't even get me started on trying to call them - it's like talking to a wall. I'm so frustrated and done with this. I love the clothes, but the online service is a complete joke.

Detailed Ratings

Order
2.0
Service
2.0
Price
8.0
Delivery
2.0

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Account issue

G

24 reviews

3.0
Overall Rating
Would buy here again
No

I'm really upset with the customer service I got at this store. My account has been locked for months now, and I can't make any purchases or use my credit. I've been emailing back and forth, but the problem still isn't fixed. The responses I've gotten are not helpful at all, and it's frustrating. It's really disappointing to not get any support for such a simple account problem.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Recent apparel purchase

G

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I just picked up some clothes at this store, eh. Got me some coats, sweaters, and bags. I've been shopping here for like, 6-7 years now, but gotta be honest, the quality ain't what it used to be, ya know? The styles these days are kinda dull, not as flashy and bold as before. A lot of us ladies, me included, miss the old Desigual collections and hope they bring back those designs, eh.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

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Return issue

A

8 reviews

5.0
Overall Rating
Would buy here again
No

I'm so annoyed with the customer service from this company. I followed their advice on the website to return an item, but there was no return label in the package. Now I'm just waiting around for a response that feels like it's never coming. I gave them my order/return number, but there's still no solution in sight. And on top of that, I haven't gotten any email from them, even after checking my junk folder several times. This is not how you should treat customers, especially when they're trying to follow your return policy.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Returned merchandise

L

1 reviews

6.0
Overall Rating
Would buy here again
No

My experience with this brand has been really disappointing. I sent back a lot of clothes in October last year, but I didn't get my money back on my credit card until February, four months later. When I talked to customer service about it, all they offered me were discount vouchers to make up for the delay. I told them I wasn't happy with that and asked for a refund instead, but they said no. So now I'm out of money because of their bad service. This whole thing has really turned me off, and I can say for sure that I won't be shopping here again.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Recent online purchase

L

22 reviews

6.0
Overall Rating
Would buy here again
No

I've bought stuff from this company before and never had any problems until now. This time, everything was delayed - took almost two weeks from ordering to finally getting a delivery date from the courier. It's been really frustrating and disappointing because I've always gotten my stuff quickly from them in the past. Hopefully, this was just a one-off thing and my future orders will be smoother.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Floral dress purchase

L

7 reviews

5.0
Overall Rating
Would buy here again
No

I'm really not happy with the service I got from this company. I ordered a floral dress more than two weeks ago and still haven't heard anything about when it's shipping. I've tried reaching out to customer service a bunch of times by email and phone, but it seems like they're dodging me. It's really annoying to think I might have been ripped off by a company that's supposed to be trustworthy. I'm still holding out hope that they'll sort this out, but right now I wouldn't suggest buying from them.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Sweaters with beautiful designs

W

21 reviews

8.5
Overall Rating
Would buy here again
Yes

I just bought some sweaters from this store that has really cool and pretty designs. I'm totally in love with the prints and patterns on their clothes, it's nice to switch things up. I keep wanting more of their stuff and people always give me compliments when I wear them.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Jackets and sweaters

C

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I went and bought a bunch of cool jackets and sweaters from that store, eh? But then when I had to send some back ‘cause they didn’t fit right, it was a total disaster, I tell ya! They said they only got one package back when I actually sent back four items! What a mess. Finally, they gave me a refund for one of the missing items after I showed them proof, but now they’re not even replying to my emails about the other missing refund. And I can’t even get through to anyone on the phone to help me out, eh. What a nightmare, I’m so frustrated!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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4 items online

C

8 reviews

3.0
Overall Rating
Would buy here again
No

This company is a complete disaster. They have terrible customer service and are obviously running a scam. I bought 4 things online and I had to return all of them, but I only got a refund for one item. I've been trying to reach their customer service for weeks, sending lots of emails and making a ton of phone calls, but I haven't heard back or gotten a solution yet. It's been more than a month now, and I still haven't got the right refund. Don't bother spending your time and money with this shady company.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Coat and dress

D

3 reviews

5.0
Overall Rating
Would buy here again
No

So, eh, I bought this coat and dress from this store, and it took FOREVER to get to me, eh. It wasn't even what I thought it would be, and when I asked to exchange it, they couldn't even promise me that I would get the right thing. Like, seriously?? And then they were like, "If your next order still doesn't match, let us know again." Um, why would I even bother going through that mess a second time? So not cool, not recommending this place, sadly, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Discounted bags purchase

R

1 reviews

10.0
Overall Rating
Would buy here again
Yes

Wow, can you believe the awesome deal I snagged on those two bags? The price was unbelievably good for such stylish items. Ordering was a breeze, and my bags arrived quickly without any problems. I'll definitely be coming back to shop for more amazing deals here!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Trendy clothing

G

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I really love all the cool clothes they have at this store. Whenever I go, I know I'll find something special and fashionable to add to my wardrobe. The only problem is there are so many amazing options, it's hard to pick just one. Plus, the prices can be a bit high, so I can't get everything I want. I've been to a few different stores, and the staff has always been super nice and helpful, and they know their stuff. All in all, I've had a great experience with this retailer.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Online shopping disaster

A

3 reviews

3.5
Overall Rating
Would buy here again
No

I bought some really neat stuff from this store, but it still hasn't arrived. The tracking info shows it's arrived, but I don't see anything here. It's been forever! I thought it was a Spanish store, but turns out my package is coming all the way from China. I'm so lost! I tried reaching out to them, but they're not responding. I think I might have been scammed! Looks like I'll need to get my money back through the bank. Ugh!

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Dress purchase inquiry

T

22 reviews

3.0
Overall Rating
Would buy here again
No

I can't believe my package still hasn't arrived in Denmark! What's going on, why can't you just send it again instead of giving me the runaround with excuses? I've seen other reviews where you promise to improve the customer experience, but it doesn't look like anything has actually changed. I don't want a refund, I just want the dresses I ordered!

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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About Desigual

Desigual is a Barcelona-based clothing brand known for its vibrant, colorful designs and unique patchwork patterns. Established in 1984 by the Swiss entrepreneur Thomas Meyer on the Spanish island of Ibiza, the company has grown to become a global fashion player. Desigual offers a wide range of apparel and accessories for women, men, and children that embody an optimistic, unconventional, and creative approach to fashion. The brand's philosophy centers on positivity, innovation, and the idea that dressing differently can be a catalyst for change. Desigual markets its products worldwide, maintaining a strong presence in Europe, the Americas, and Asia, with over 500 brand stores, along with numerous other retail spaces and an extensive online presence.

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Contact Information

Paseig Mare Nostrum 15

08029 BARCELONA

Spain

📧 help@help.desigual.com

🌐 desigual.com

Categories Desigual

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Last update: November 29, 2024

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