Dermstore Reviews

: 24
92% Would buy here again

Most relevant positive review

  2024-05-19
Face wash purchase
First time buying from this online store and I gotta say, I'm super impressed with the selec...Read on
Barry Shanahan

Review with most votes

  2024-02-02
Lack of samples
I just wanted to say that I really like the service and how fast Dermstore ships my orders. They ...Read on
J. Conn

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    Skincare purchase

    Dermstore has a great range of skincare products, including the popular Skinceuticals brand that has a reputation for high-quality items. I recently bought the Triple-Lipid cream from Dermstore, and I have to say, I'm really happy with the results. This product not only works well, but I also like that it comes in a glass container, which shows the care they put into packaging. The ordering process was easy and seamless, and what do you know, my order arrived a day earlier than expected, which was a nice surprise. I had just run out of the cream, so the fast delivery was much appreciated. All in all, I'm satisfied with my experience shopping at Dermstore and I'll definitely be back for more skincare products in the future.


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    Monthly box purchase

    My monthly box from Dermstore has been a key part of my skincare routine for years, and for the most part, I've had a good experience with it. I always look forward to its arrival since it usually has a mix of samples and full-sized products that have really helped my skincare routine. But my main issue is that there aren't many options to personalize the box. Sometimes I get products that aren't right for my skin type, like ones for oily or teenage skin. And getting makeup items like blush or lipstick when all I want is skincare products can be disappointing. Despite these problems, I do like the variety of products in each box and enjoy trying out new brands and formulas.


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    Skincare products

    As someone who's been shopping at this skincare store for a long time, I gotta say that Dermstore always impresses me with their wide variety of top-quality products and amazing customer service. I've been sticking with Dermstore for years and I've never been let down by my purchases. Brands like Skin Medica, Paula's Choice, Dr. Dennis Gross, and Obagi always have just what I need for my skincare routine with their high-quality ingredients. I also really appreciate the discounts they give on repeat purchases, which makes it easier for me to keep using my favorite products without spending too much. Thanks a lot, Dermstore, for always giving me the best of the best!


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    Issue with applying points to purchase

    I've been shopping at this beauty store for a while now, eh, but my last experience wasn't so great. I've always loved browsing their website and easily finding all my favorite products. But on my recent purchase, I ran into a frustrating issue, eh. I used my loyalty points, but they didn't show up at checkout, eh. It made things more complicated, and when I contacted customer service for help, they couldn't give me a good solution. It was the first time I had a problem like this on their site, and it didn't sit well with me, eh. Despite that, I'll still keep shopping at this store for my beauty stuff.


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    Face wash purchase

    First time buying from this online store and I gotta say, I'm super impressed with the selection they have. I came across a face wash that's pretty much the same as the one I get from my dermatologist, just a different brand. The 2-day shipping was a huge plus since I needed it fast. Ordering was easy peasy and the website was simple to use. All in all, I'm really happy with my experience.


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    Skincare products

    I gotta say, shopping on this website was amazing! The layout is so easy to use, and the search function actually works! I love how even when I'm not sure what I want, the website seems to read my mind and shows me what I need. The products they have are top-notch, and I was able to find exactly what I was looking for. The shipping was quick, and they kept me in the loop the whole time. I'm super happy with the skincare products I got, they're great quality and have really improved my skin. Overall, I definitely recommend this online store for all your skincare needs.


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    Lack of samples

    I just wanted to say that I really like the service and how fast Dermstore ships my orders. They have a good selection of brands too, which is awesome. But you know, what bugs me is that they hardly ever include any samples with my purchases. I spend a lot on skincare stuff, so it's kinda disappointing to not get any extras. It makes me feel like they don't really care about me as a customer. I've noticed that other beauty stores like Lovely Skin, Sephora, and Bluemercury usually give more samples and show more love to their customers in that way.


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    Spa-recommended products

    I really like how you guys respect my preferences and don't bug me with constant review requests. It makes me want to spread the word about my great experiences with your company. I've been super happy with the stuff I've bought from your store. The buying process is easy and your customer service rocks, which makes shopping enjoyable. I also love the rewards points, product samples, and sales events - they're nice little extras. Overall, being able to easily find the products recommended by the spa makes shopping a breeze. Thanks a bunch!


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    Professional skin care products

    Dermstore is definitely the best place to get all my professional skin care products. I've been a loyal customer for years and I've never been let down by their quality or selection. The customer service is amazing, always there to help whenever I have a question or concern. I wouldn't even think about shopping anywhere else for my skin care needs. I've told all my friends and family about Dermstore, and they've all become loyal customers as well. If you want top-notch skin care products, Dermstore is the way to go.


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    Skincare products

    As a customer at Dermstore, I really like all the great skincare products they have available. I love being able to earn loyalty points that I can use to get products from brands like Eminence and others that I really like. The website is really easy to use, so it's simple to find what I'm looking for. Sometimes I find it a bit confusing when they have sales or free gifts with purchase, which can be annoying when I'm trying to get a good deal. But overall, Dermstore is still a great place to go for all my skincare needs.


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    Accidentally ordered extra items

    I accidentally ordered some extra stuff I didn't mean to buy and only noticed after getting the confirmation message. So, I called customer service right away and talked to a lady named Nandy. She was super quick to help and managed to cancel the things I didn't want, so I wouldn't get charged for them.


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    Cotz Face Tinted

    Hey there, last week I tried to call in an order because my computer was acting up. I left two messages but didn't hear back from anyone. I was pretty bummed when I found out the 20% discount I wanted to use on two Cotz Face Tinted products wasn't working anymore. I've been a loyal customer since 2018 and this lack of communication about discounts is really frustrating. I hope they step up their customer service and make things clearer going forward.


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    Great products, fast shipping, frequent sales, loyalty points

    I gotta say, I'm super impressed with the stuff this store sells. The quality is top-notch, and my skin has been looking great since I started using their products. The shipping is crazy fast, and I always get my orders on time. I love that they have sales often, it helps me save some cash when I wanna try out new stuff. And the loyalty points system is awesome - gives me a reason to keep coming back for more and getting discounts on my next buys.


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    Online skincare products

    I've definitely seen a big difference in how quick I get my skincare stuff since I started ordering online. When I'm in Phoenix, it's like boom, it's here in no time and no problems. But when I'm in my other place in New Mexico, it takes way longer to get my stuff. Even though it's a bit inconsistent, Dermstore has really gotten better compared to before. A few years ago, there was always doubt about the products and when they'd arrive, but now they've really upped their game in those areas.


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    Big skincare haul

    Just got my huge skincare order and I'm so pumped! The delivery came super quick this time, way better than before. And can you believe all the awesome free samples they threw in with my order? Even my daughter, who knows her stuff when it comes to skincare, was super envious of my loot. Feels amazing to treat my skin with top-notch products again. I might be 62, but hey, good skin is good skin, right?


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    Awesome discounts!

    I really enjoy shopping at this store because they always have great sales and a wide variety of items. Ordering online is a breeze, I just click a few buttons and boom! My order is placed. The delivery is amazing, it feels like magic. My purchases arrive super quickly, usually within a couple of days. I mean, who doesn't love fast shipping, right? Also, they have a ton of awesome products to choose from, it's like being a kid in a candy store!


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    Package not received

    I didn't receive my package! The delivery company claims someone took it, but that can't be right because my husband didn't see anyone. Now I have to fill out all these forms and emails to figure things out. It's so frustrating! I used to be a fan of this store, but now I don't know if I want to order from them again.


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    Great return policy

    The return policy at Dermstore is great! If something arrives damaged or not working, they'll help you out. I did have a small problem with one of the people on the phone, they sounded a bit condescending while we were talking, but they did solve my issue in the end. Shipping was quick, which is always a bonus. I've been shopping here for a long time and will continue to do so. It would be nice if they provided free shipping to all members though.


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    Scalp Psoriasis treatment

    I was dealing with Scalp Psoriasis that had spread to other parts of my body and really needed a certain product. So I did some online searching and found just what I needed at Dermstore. The product I had been using before was decent, but it was always running out of stock. Thankfully, Dermstore came through with the Embryolisse product I was looking for. I'm super happy with how it's working and plan to keep shopping here for all my skincare needs.


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