Dell

Dell reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
19%
Would buy here again
Ordering
6.2
Service
5.2
Pricing
6.0
Delivery
5.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Alienware M16 laptop purchase

9.5

"Dell really came through for me when my Alienware M16 laptop conked out on me the other day. Even though they didn't have the parts right here..."

Critical

Technical support refund delay

5.0

"I've been waiting for my refund for tech support for a whole 3 months now and still nothing. I've called and emailed tons of times but no..."

Most Voted

New computer purchase

6.5

"The customer service is terrible because they outsource it, and they don't do a good job of fixing problems. Plus, the payment options are lim..."

Reviews (27)

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Recent laptop purchase

O

23 reviews

4.5
Overall Rating
Would buy here again
No

I just bought a laptop and man, it was a real letdown. The camera and battery had issues right off the bat, and now the sound is acting up too. For the amount of money I shelled out, I was hoping for better quality and dependability. Dealing with customer service was a total headache on top of everything, which only made the whole situation more irritating. I definitely wouldn't suggest this brand to anyone in need of a reliable laptop for a decent price.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

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Dell G15 laptop purchase

A

7 reviews

6.0
Overall Rating
Would buy here again
No

I bought a laptop from this company not too long ago, and I gotta say, I wasn't too happy with how things went down. The laptop worked fine, but the charger cable was wonky right from the get-go. Even though there wasn't any physical damage to the laptop, Dell support told me that the issue wasn't covered by warranty, and I'd have to foot the bill for the repair. I was pretty disappointed with that answer, so I ended up leaving the laptop sitting unused for 10 months. When I finally reached out for help again, Dell still refused to assist me, even though the warranty was still valid. This lack of support from the company really soured me on them, and now I'm thinking twice about going back to them for my electronics needs in the future.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

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Desktop computer purchase

B

2 reviews

6.0
Overall Rating
Would buy here again
No

I really wish I had checked out the reviews before I splurged on that computer. It ended up taking way longer to get to me than they originally promised, and when it finally did arrive, it was busted! I had to waste so much time on the phone with them, just trying to get it sorted out. Even when the technician came and swapped out some parts, it still wouldn't work properly. What a pain! I spent ages chatting with their customer service, and I still haven't got a functioning computer. It's just so darn frustrating!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Replacement power supply purchase

L

22 reviews

6.0
Overall Rating
Would buy here again
No

I bought a new power supply not too long ago, and I paid extra to have it sent faster. But it's been three weeks already, and I still haven't gotten it. When I contacted customer service, they told me that the shipping was actually labeled as ground transport on the bill, which is why it's taking so long. Now I can't use my computer for a while, and I'm feeling really annoyed with how things have turned out.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

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Faulty laptop

T

31 reviews

6.0
Overall Rating
Would buy here again
No

I bought a gaming laptop from this company, but it ended up being a fire hazard. The laptop wouldn't turn off right, and the battery would get too hot, maybe starting a fire if covered. When I told the company about this dangerous problem, they not only didn't want to fix it but also tried to make me pay a restocking fee to return the broken product. This is not okay and could seriously hurt customers.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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New computer purchase

P

1 reviews

6.5
Overall Rating
Would buy here again
Yes

The customer service is terrible because they outsource it, and they don't do a good job of fixing problems. Plus, the payment options are limited and not very useful.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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Faulty Docking Station

R

1 reviews

6.0
Overall Rating
Would buy here again
No

I'm so annoyed with this stupid docking station I bought from this company. It's been causing so many problems for me at work. There are error messages popping up all the time and the fan is always so loud. And let's not even talk about how it doesn't recognize my peripherals properly! Even after getting it replaced and talking to customer service multiple times, the issues just won't go away. I'm so frustrated!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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About Dell

Dell Technologies Inc., commonly known as Dell, is a multinational computer technology company based in Round Rock, Texas. Founded by Michael Dell in 1984, it initially operated out of a dorm room at the University of Texas with a startup capital of $1000. The company made a name for itself by selling personal computers (PCs) directly to customers, which allowed for customized orders while undercutting traditional retail prices and bypassing intermediaries. Over the years, Dell expanded its product lineup to include servers, storage devices, networking products, software, and computer peripherals. In addition to hardware, Dell also ventured into IT services and cloud computing through various acquisitions, most notably the purchase of EMC Corporation in 2016, one of the largest technology acquisitions at the time. Dell's direct-sales model and its build-to-order approach disrupted the traditional PC market, contributing to its rapid growth and making it one of the largest PC manufacturers in the world. Today, Dell Technologies offers a broad range of technology solutions, including personal computers, servers, storage, networking, software, and services, catering to consumers, businesses, and government agencies globally.

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Contact Information

Arne Jacobsens Allé 15 - 17

2300 København S

France

☎ 32871200

🌐 dell.com

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Last update: November 29, 2024

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