Dell - Reviews and experiences

I bought a computer from this company recently, but it never worked properly right from the start. The customer service reps weren't much help in fixing the issue, and they only tried to address it when the warranty period was over. I'm really let down by the lack of responsibility and professionalism shown by this company.

So I had to take my laptop in for some repairs because water got into it and messed up the display a bit. It was still working, but the screen wasn't looking so great. Ended up forking over a whopping 560€ for the fix, plus another 40€ for shipping. Couldn't believe how expensive it was compared to what I paid for the laptop originally. And then to top it off, got an email 10 days later saying I forgot to confirm the repair, so it's been taking even longer to get my laptop back. I use my laptop a lot for work, so going without it for 3 weeks and counting has been super annoying. Definitely the worst customer service experience I've had.

So I bought a new desktop computer from this company and, gotta say, I'm running into some issues. It crashed a couple days after I got it while I was trying to install some software. I called tech support for help, but they couldn't figure out what was going on or how to fix it. Honestly, I was pretty disappointed with the customer service I got from them. Compared to my last computer from a different brand, this service was seriously lacking. It was frustrating not being able to fix the problem and feeling stuck. Now I'm thinking about returning the computer, which is turning into more trouble than I expected.

Dell really came through for me when my Alienware M16 laptop conked out on me the other day. Even though they didn't have the parts right here in Canada, they went all out to get things sorted out quickly. They arranged to ship the parts internationally and the technician had my laptop up and running in no time. I gotta say, I was super impressed with how smoothly and professionally they handled everything. Dealing with a situation like this for the first time, Dell went above and beyond to make sure I was taken care of. Their customer service totally surpassed my expectations.

My experience with the tech support team at Dell was really disappointing. I had to call them when I realized my laptop needed Windows reinstalled. The person I talked to said they don't do data backup, so I had to do it myself. I didn't know that the recovery disk I made wouldn't back up my stuff. After 5 days, the tech person finally reinstalled Windows, but all my data was gone because I didn't have a backup. I know I made a mistake, but I think the tech should have checked my drives before deleting everything. As someone who's not great with tech, I trusted Dell to know what they were doing, but now I've lost all my important files. It was a really tough and upsetting experience that could have been avoided with better help.

I recently bought a laptop from this company and I've been having a lot of problems with it. Even though I got a warranty, I've been having trouble getting a new one for the broken laptop. The customer service hasn't been much help and I've wasted so much time trying to fix everything. I don't think it's a good idea to buy from this company.

I bought a laptop from this company not too long ago, and I gotta say, I wasn't too happy with how things went down. The laptop worked fine, but the charger cable was wonky right from the get-go. Even though there wasn't any physical damage to the laptop, Dell support told me that the issue wasn't covered by warranty, and I'd have to foot the bill for the repair. I was pretty disappointed with that answer, so I ended up leaving the laptop sitting unused for 10 months. When I finally reached out for help again, Dell still refused to assist me, even though the warranty was still valid. This lack of support from the company really soured me on them, and now I'm thinking twice about going back to them for my electronics needs in the future.

The customer service is terrible because they outsource it, and they don't do a good job of fixing problems. Plus, the payment options are limited and not very useful.