Dell

Dell - Reviews and experiences

Average rating
5.8 /10
Based on 27 reviews
Nov 2023-May 2024
Star distribution
50
41x
318x
27x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

Can't talk to a human

Communication

Why is it so tough to actually speak with someone here? The phone system is a pain and keeps transferring me to the wrong person. And when I finally do get through, they just don't understand me. I've been a customer for over 20 years, but things just aren't the way they used to be.

Customized laptop purchase

Communication

My recent interaction with Dell's customer service was a huge letdown. It was really hard to talk to a real person unless I acted like I wanted to buy something. The extra fees I found out about later made me so mad. And the laptop they sent me seemed cheap and like it could break easily, making me think twice about getting another computer from them. Plus, the customer service guy, Praveen Kumar, was no help at all and didn't solve my problem.

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About Dell

Dell Technologies Inc., commonly known as Dell, is a multinational computer technology company based in Round Rock, Texas. Founded by Michael Dell in 1984, it initially operated out of a dorm room at the University of Texas with a startup capital of $1000. The company made a name for itself by selling personal computers (PCs) directly to customers, which allowed for customized orders while undercutting traditional retail prices and bypassing intermediaries. Over the years, Dell expanded its product lineup to include servers, storage devices, networking products, software, and computer peripherals. In addition to hardware, Dell also ventured into IT services and cloud computing through various acquisitions, most notably the purchase of EMC Corporation in 2016, one of the largest technology acquisitions at the time. Dell's direct-sales model and its build-to-order approach disrupted the traditional PC market, contributing to its rapid growth and making it one of the largest PC manufacturers in the world. Today, Dell Technologies offers a broad range of technology solutions, including personal computers, servers, storage, networking, software, and services, catering to consumers, businesses, and government agencies globally.

Contact Information

Arne Jacobsens Allé 15 - 17

2300 København S

France

☎ 32871200

🌐 dell.com

Last update: November 29, 2024

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