Dell - Reviews and experiences

So I splurged on an Alienware laptop, thinking it would be top-notch and stylish. But man, did I have a bad time with the company. The shipment was literally down the street from me when Dell was like, "Nah, cancel that." And they didn't even give me a heads up. Instead of double-checking with me, they just told the shipping company to send it back. I was so mad, I asked for a refund. It's been over a month and a half now, and I'm still waiting. The lack of communication and how they handle customer problems is just awful. It really sucks that such a big company can do so poorly with basic customer service.

I really wish I had checked out the reviews before I splurged on that computer. It ended up taking way longer to get to me than they originally promised, and when it finally did arrive, it was busted! I had to waste so much time on the phone with them, just trying to get it sorted out. Even when the technician came and swapped out some parts, it still wouldn't work properly. What a pain! I spent ages chatting with their customer service, and I still haven't got a functioning computer. It's just so darn frustrating!

I bought a new power supply not too long ago, and I paid extra to have it sent faster. But it's been three weeks already, and I still haven't gotten it. When I contacted customer service, they told me that the shipping was actually labeled as ground transport on the bill, which is why it's taking so long. Now I can't use my computer for a while, and I'm feeling really annoyed with how things have turned out.