Crocs Reviews
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Echo Clog
Hey there! I just wanted to share my experience as a repeat customer. I decided to get myself a pair of Echo Clogs and let me tell you, I couldn't be happier with my purchase. These clogs are just so darn comfy, they've become my go-to shoes for just chillin' at home. Even though the delivery took a bit longer than expected, the quality of the product was totally worth the wait. If you're on the lookout for some stylish and comfy footwear, I definitely recommend giving these shoes a try.
Quality products
I've always been happy with the quality of stuff I've bought from this store. The items are tough and well-made, and I've never had any problems returning things if I had to. The variety of products they have is great, with lots of different styles and colors to pick from. I can always find something that fits what I like and what I need.
Slip-on shoes
I'm loving these slip-on shoes I bought, they're super comfy and just right for everyday wear. But let me tell you, the customer service was a total disaster. I ordered a pair for my partner and the next day, I got an email saying the order was canceled because they were out of stock. They took my money before letting me know. When I reached out to them, they told me it would take 3 to 5 days for a refund. Well, it's been 7 days and nada. When I contacted them again, they said it would be another 14 days. Seriously, what a crazy long wait time, and it's not like it was my fault the order got axed. Do you think they'd wait that long if I owed them money?
Double order mishap
My experience with this website was absolutely terrible, eh? After I placed my order, I was met with a blank screen and didn't even get a confirmation email, eh? Then, they ended up processing a double order, so I tried to cancel right away, eh? But ya know what? The customer service team told me they couldn't cancel it, eh? So now I'm all frustrated and disappointed, eh? I'll definitely be sending back both orders and I won't ever be shopping on this website again, eh?
Toy Story Crocs
I was so excited for the Toy Story Crocs to come out, I couldn't wait. I checked the website tons of times that day. When they finally dropped, I bought 3 pairs - 2 Woodys and 1 Buzz. But when my package came, only the Buzz ones were in there! Where are my Woodys? I tried to contact customer service, but they didn't help at all. They said it was a website problem and the Woodys were out of stock. But I know I ordered them really fast, so how did they disappear? And they overcharged me too! When I told them, they wanted proof from my bank. Seriously? I sent it, but they still wouldn't refund my money. So rude! This was the worst service I've ever had from a big brand. Crocs, you just lost a loyal customer!
Flip flops
I recently ordered a pair of flip flops, but I ran into some issues even before getting them. I had to change my address because I moved houses, but it was really hard to do. The customer service website I used didn't have an option to change my address, and even the chatbot couldn't help me with it. I felt really frustrated and unhappy with the service. I just hope that the flip flops I ordered are good enough to make up for all this trouble. Right now, I'm counting on Royal Mail to redirect my order, which makes things even more uncertain.
ordered a pair of shoes
So, I thought I was getting a great deal on a pair of shoes, but boy, was I wrong, eh? I ordered them over a month ago and still haven't received anything. I've tried reaching out to customer service a bunch of times, but all I get are those automated messages that don't help at all. What a total waste of time and money, eh?
Flip-flops purchase
So, I bought a pair of flip-flops from the store and they broke the first time I wore them on my vacation. I reached out right away within the 90-day warranty, hoping to get it sorted quickly. But let me tell you, the customer service I got was terrible. Instead of giving me a refund or sending me a replacement in black like I wanted, they just sent me a white pair without even checking with me. I tried to be nice in my emails, but now they're straight up ignoring me. Honestly, the whole experience with their customer service has been really disappointing. I'd suggest thinking twice before buying from them directly.
Two pairs of shoes
I just got myself two pairs of shoes from this shop not too long ago. The first pair I grabbed was comfy and felt pretty solid, but the stitching looked a bit rushed. The second pair, on the other hand, wasn't my style because of the color. I returned it on February 23rd, and even after several chats and tracking updates, I still haven't got my refund. They kept telling me it would take 10-14 business days to get it sorted. Finally got them to manually start the refund process, but it's been 5 days and I still haven't seen my money back. Thinking about raising the problem higher up, but this whole thing has been super stressful and annoying. This whole ordeal has completely turned me off from shopping here again.
Pair of shoes
I bought a pair of shoes from this store not too long ago and I was so looking forward to wearing them. But after just three months, the soles inside both shoes started falling apart, making them leak every time I stepped outside. It was super annoying and kinda let me down to have my socks and feet all wet. Honestly, I wouldn't suggest buying shoes from there 'cause they're not very well made and don't last long.
An unfortunate experience
I had a pretty bad experience with my order from this company lately. I ordered something and then realized I needed to change it, but they said I couldn't. And when I asked about the warranty, they couldn't help because of fake stuff out there. It was honestly one of the worst customer service experiences I've had, and I'm pretty disappointed.
Birthday gift - Crocs and charms
I just bought a birthday present for my daughter that came with Crocs and charms. But when I got the order, I saw that there were two charms missing. I tried calling, chatting online, and emailing customer service many times, but I still haven't gotten a good solution. It's really disappointing to not get everything I paid for, especially for my daughter's birthday.
Purchased kids' shoes for holiday
Eh, so I bought some kids' shoes for the holidays, eh. But, I gotta say, the whole experience wasn't the greatest, eh. The tracking info said the shoes were delivered, but to someone who wasn't me or at my place, eh. And, would you believe it, I still haven't seen those shoes! So, I thought I'd reach out to customer service through the chat, but the person I talked to wasn't much help, eh. They seemed more interested in sticking to a script than actually hearing me out, eh. It just made me even more frustrated, eh. Just wish they could've been more understanding, you know?
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