Cowshed Reviews

: 20
90% Would buy here again

Most relevant positive review

  2024-05-15
Birthday treat at Lazy Lake
I went to this place with my best friend for a birthday celebration and it was so much fun! We re...Read on
Rohan

Most relevant negative review

  2024-01-30
Two gift sets
I went and got two gift sets from this place, eh, and when I opened one, the lotion was already o...Read on
Welch

Review with most votes

  2023-11-18
Gift for friend
Carol was so amazing, she really saved me when my order went missing. She replaced it for me and ...Read on
Adriana

Reviews (20)

  (17)

 (1)

  (2)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Data privacy and security concern

    I recently had an issue with my data privacy and security at Cowshed. Even though I hadn't bought anything lately, I started getting emails and surveys about an order I didn't make. This got me worried because I didn't see any charges on my credit cards. I was stressed about how they were handling my info. But, I was happy with how their support team dealt with it. They got in touch quickly, looked into it, and found out it was just a mistake at a physical store. They reassured me that there was no breach of my info, which was a relief. The way they took the problem seriously and fixed it fast showed they really care about keeping their customers' data safe. In today's world, where data privacy is a big deal, I was impressed and felt better thanks to Cowshed's response.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Manicure kit for sensitive skin

    I bought a manicure kit from this store recently to pamper my hands, which have been feeling the effects of winter. My skin is sensitive and can react badly to some products, so I really appreciated Chloe's guidance on the cream and cuticle oil ingredients. I've tried both products now and I'm happy with how they've worked for me. The nice scent of the products was a nice touch. I also found out that these are the same products used in their spas, which got me thinking about treating myself to a spa day at one of their locations next time I'm in London.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift voucher extension

    Oh my goodness, can we please chat about Bryan from customer support? He is seriously the most incredible person ever! He completely understood what I needed with my gift voucher and didn't make me feel guilty for asking for an extension. He's so patient and empathetic, but also really professional. Bryan is firm but also caring, and his dedication to the company is truly admirable! Big shoutout to Bryan for being so awesome! I really hope he receives all the recognition he deserves because he's an absolute superstar. Thank you, Bryan!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift voucher for facial

    I bought a gift certificate for my daughter's birthday, but I accidentally picked the wrong one. She just wanted a facial, not products, since she already has her own skincare routine. When I called customer service, they were so helpful and understanding about my mix-up. They quickly switched the certificate so my daughter could get the perfect gift for her special day. The way they handled everything was so smooth and friendly. Thanks for going the extra mile to make sure my daughter had an amazing birthday surprise!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Birthday treat at Lazy Lake

    I went to this place with my best friend for a birthday celebration and it was so much fun! We relaxed in a hot tub with salts overlooking the lake, explored the relaxation area, steam room, ice room, and sauna. We even received complimentary face masks and water! It was incredibly relaxing and enjoyable, I definitely suggest checking it out!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift card lost, found and extended

    My husband gave me a gift card that our toddler son quickly lost. After searching high and low, we miraculously found it under his carpet. I reached out to the company to explain my situation, and Carol replied right away. She not only extended the voucher but also activated it for online use. I was so impressed by how understanding and efficient she was. This kind of customer service really brightened my day.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Christmas order

    I placed an order for Christmas at the last minute and one of the bottles ended up leaking on its way to me. I reached out to customer service and after a few days, they got back to me with a reasonable solution. They issued a refund for the out-of-stock product, but quickly sent a replacement for the other item, which arrived in perfect shape. I'm grateful for how they handled things during the busy holiday season. The products are really good quality and I'll definitely be ordering from them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Skincare products

    I went into this cute little shop and gotta say, the staff there was super friendly and welcoming. They really knew their stuff when it came to the skincare products they were selling. They helped me pick out some stuff without being too salesy, which was nice. And even though the products were a bit pricey, they were totally worth it. I had a great time shopping there and would definitely go back again without thinking twice.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Skincare products

    I had such a great time shopping for skincare stuff at this store! The staff knew so much and gave me lots of helpful info about the products I was checking out. It really helped me choose what to get. The products were top-notch and have made a real difference in my skincare routine. I'm super happy with what I bought and would totally suggest this place to anyone looking for high-quality skincare products.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Salt scrub and massage

    I went to this amazing spa and got the most incredible salt scrub and massage treatment. The lady who did it, Lorraine, was like a magician - she made me feel super relaxed and happy. The products smelled so delicious, I felt like eating them! I enjoyed it so much that I promised myself I would go back every month. Big thanks to Lorraine and the spa! You guys are awesome!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shampoo and conditioner

    The shampoo and conditioner I ordered were really good, but the delivery got delayed because of some problems with the courier. However, the customer service team acted fast to fix the problem and make sure I got my products quickly.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Two gift sets

    I went and got two gift sets from this place, eh, and when I opened one, the lotion was already opened and all dried up. Yuck, so gross! Thank goodness I didn't give it as a present, I would've been so embarrassed, eh. I got in touch with them to ask what happened, but they didn't even care. Boo!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Quick and efficient service

    The folks at this place were really friendly and helpful as soon as I walked in. They gave me great advice and their service was quick and efficient. I really liked how smoothly everything went during my visit. I'll definitely be back for more of their excellent service in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Massage experience

    I went to the spa with my daughter for a massage not long ago, and honestly, we were disappointed with the experience. It was pretty basic, especially for the price we shelled out. It definitely didn't compare to the massages we've had before. The manager we talked to seemed totally uninterested and only gave us a small refund after some pushing. So yeah, our birthday treat ended up being a bit of a letdown, unfortunately.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Spa voucher extension

    Honestly, I totally forgot about my spa voucher gift for a whole year, but when I finally remembered and got in touch, Eleanor was super quick to respond and extend the expiry date without any problems. I was really impressed by the great customer service and I'm so excited to finally relax and enjoy my spa treatment.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    E-gift card issue

    I recently had a problem getting my e-gift card, but Carla from customer service totally saved the day. She quickly sent me the e-gift card, even though it was late at night. I was really impressed by how efficient and professional she was. It made my whole customer experience way better.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Birthday gift

    OMG, the products are so beautiful! I grabbed the shower gel and lotion that smell incredible. They are definitely my new favorites! The customer service was fantastic as well. I ordered a gift and paid extra for next day delivery, but it arrived late. Cowshed apologized and refunded the delivery fee. Such a kind gesture! I'm over the moon with happiness!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Baby hamper and two skincare hampers

    I bought some gift baskets for my buddy's baby and some skincare ones for myself. They were all really nice. The baby gift basket had adorable stuff and the skincare ones smell amazing. I was disappointed that my free gift wasn't included, but Carol from Customer Service was quick to resolve the issue for me. The products are fantastic and the service is great.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift for friend

    Carol was so amazing, she really saved me when my order went missing. She replaced it for me and now I'm over the moon. I think I'll definitely be a regular shopper here from now on!


Others also viewed