Cotopaxi

Cotopaxi reviews

13 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
46%
Would buy here again
Ordering
7.4
Service
6.6
Pricing
6.4
Delivery
6.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Coat purchase

8.0

"I just bought a coat from this company and at first, everything was awesome. I loved how cozy and stylish the coat was, and I was so excited to lea..."

Critical

Online Purchase

4.0

"I can't believe how terrible this company is! I ordered a backpack online, and after weeks, I found out they sent it to the wrong country. How..."

Most Voted

First time online buyer's regret

4.0

"I was pretty disappointed with my first purchase from this company. Even though their website pictures looked great, the stuff I got was actually r..."

Reviews (13)

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Coat purchase

R

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I just bought a coat from this company and at first, everything was awesome. I loved how cozy and stylish the coat was, and I was so excited to leave a good review. But then I realized I accidentally wrote the review for the wrong coat (I got two different ones). I tried reaching out to customer service to fix it, but they didn't have a phone number to call. I had to send an email with all my order info, and it was kind of a pain.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
8.0

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NWT, defective, damaged, warranty, exchange, repair, management, receipt, Patagonia, issues

K

20 reviews

6.0
Overall Rating
Would buy here again
No

So, like, I bought this thing that was supposed to be brand new with tags, but when I got it, it was all messed up and broken. I tried to return it or get it fixed, but the company wouldn't help me unless I bought it from them directly. They said I needed a receipt, unlike Patagonia who are cool with helping you out even without one. Such a bummer, I won't buy from them again!

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

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Online Purchase

D

12 reviews

4.0
Overall Rating
Would buy here again
No

I can't believe how terrible this company is! I ordered a backpack online, and after weeks, I found out they sent it to the wrong country. How does that even happen? Their customer service was a joke - they did offer to resend the item or refund me, but couldn't even do that right. I went for the refund, and now it feels like they're ignoring me. Such a waste of time and energy!

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Purchased a jacket

C
9.5
Overall Rating
Would buy here again
Yes

I bought this jacket not too long ago and it turned out to have a defect after a couple of months. I contacted customer service and they were super quick to get back to me and solved the problem right away. They didn't just replace the jacket, they also made sure I was totally happy with everything. I gotta say, I'm really impressed by how they stand by their products and go the extra mile for their customers.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Variety of products

O

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought a bunch of stuff from this company and I gotta say, I'm really impressed with the quality and design. Some things might be a bit pricy, but the top-notch quality and durability make it worth the investment. And they often have awesome sales where you can get some really good deals.

I love that they use recycled materials in their products, which helps cut down on waste and be more eco-friendly. It's amazing to support a company that cares about social and environmental issues and gives back to charities.

The customer service has been top-notch, and I really appreciate that they offer repairs for items that wear out over time. It shows that they stand by their products and care about their customers.

All in all, I'm super happy with my purchases and will definitely keep supporting this brand in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Bought a bag

E

16 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought a bag after reading reviews and all that. It got shipped the next day, but then Royal mail messed up and lost it. Cotopaxi said they'd refund me or send a new one, but I got one from somewhere else just to be safe. If it wasn't for Royal mail, I would've given it a 5-star review.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
6.0

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Del Día Limited Color pack

M

1 reviews

4.0
Overall Rating
Would buy here again
No

So, like, I gotta tell ya, I was so pumped to get the Del Día Limited Color pack, but when it arrived, I was majorly let down. I mean, I thought the whole "surprise me" color thing would be cool, but it was actually pretty hideous. And don't even get me started on their return policy - such a rip-off! I had to fork out cash for shipping both ways just to send back something that was totally not what I expected. Yeah, never gonna buy from them again, that's for sure.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Eco-friendly gear

G

7 reviews

9.0
Overall Rating
Would buy here again
Yes

I was super impressed with the socially conscious and top-quality eco-friendly gear I got from Cotopaxi. The quirky designs were a fun addition to the practical products, and I found them easy to keep clean. I would definitely suggest their gear to others.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Travel packing cubes

D

8 reviews

4.0
Overall Rating
Would buy here again
No

I really like the products, but I was pretty upset with how they communicated and handled the delivery. I paid extra for overnight shipping because I needed the items before my trip, but I didn't get any updates for almost a week. I only got a notification that they shipped after I tried to cancel my order. The package finally arrived the day after, when I was already on my flight. It's kind of pointless to offer overnight shipping if they can't dispatch it on time. I've had better experiences with Cotopaxi in the UK and Europe. I'm frustrated by the lack of communication and the fact that I wasted my money. I would recommend shopping at REI instead of this US website.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Bogota Del Dia 20L bag exchange

S

1 reviews

5.0
Overall Rating
Would buy here again
No

I ordered this bag specifically looking for some bright colours, but ended up getting some dull and unappealing shades instead. I sent it back for a swap, but got an even more boring and unattractive bag in return. The customer service rep, Emily, was not much help and basically just told me to send it back again. When I tried to return it on the website, it said it was already done, which just added to my confusion and annoyance. All in all, this whole thing has been a letdown and I definitely wouldn't suggest ordering from this company again.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

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My recent purchase

A

1 reviews

6.0
Overall Rating
Would buy here again
No

I finally got all my things, but man, it took forever! They kept promising to refund me but never did. It's been a total pain dealing with them for two whole months. So annoying!

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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First time online buyer's regret

G

6 reviews

4.0
Overall Rating
Would buy here again
No

I was pretty disappointed with my first purchase from this company. Even though their website pictures looked great, the stuff I got was actually really low quality and not what I expected. I got a windbreaker and a hoody, both of which totally fell apart after I only wore them a few times. The material was super cheap and felt really poorly made, making me feel uncomfortable and embarrassed when I wore them. When I tried to return the items, the customer service gave me a hard time. They wouldn't give me a refund, saying it was against their policy. It was just a really frustrating and negative experience overall.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Retro-inspired outdoor gear

M

3 reviews

9.0
Overall Rating
Would buy here again
Yes

As a loyal customer of this company for a long time, I gotta say I am totally obsessed with their throwback outdoor gear. Their commitment to making a positive impact in the world while delivering top-notch products really speaks to me. I've built up quite a collection of jackets, bum bags, and backpacks over the years, and I've never been let down by how sturdy and cool their stuff is. The gear is not just practical for outdoor activities, but also stylish and one-of-a-kind for everyday use. I also enjoy taking part in their scavenger hunts, which make shopping with them even more fun and thrilling. All in all, I definitely recommend their products to anyone who likes a blend of style and usefulness in their outdoor gear.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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About Cotopaxi

Cotopaxi is an outdoor gear and apparel company known for its commitment to sustainability and social impact. Founded in 2014 by Davis Smith, the company is based in the United States and operates with a direct-to-consumer model. Cotopaxi's product line includes backpacks, clothing, and accessories designed for outdoor adventures, with a distinctive and colorful aesthetic. A hallmark of Cotopaxi's business model is its pledge to donate a percentage of its profits to various charitable causes aimed at alleviating poverty and supporting community development around the world. The company is also recognized for its use of repurposed and sustainable materials in the manufacturing of its products, aligning with its mission to promote environmental stewardship.

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Contact Information

🌐 cotopaxi.com

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Last update: November 29, 2024

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